Customer Service Coordinator

Customer Service Coordinator

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Purpose : Provide technical assistance to representatives and customers to assure proper installation and support of Rite-Hite products is achieved. Work with engineering and operations to improve quality and improve the

Additional Job Information : We're looking for a Customer Service Coordinator to support our Doors product line by providing technical troubleshooting, guiding technicians and reps through installation challenges, and contributing to product reliability and customer satisfaction. This role blends hands-on problem-solving, customer communication, training, and collaboration with Engineering, Quality, R&D, and Operations to improve field performance and overall customer experience.

What You'll Do :

• Troubleshoot product issues with reps and technicians via phone, email, and onsite support
• Identify trends in product reliability and communicate findings to Engineering and Quality
• Interpret electrical schematics and mechanical drawings to support diagnostics
• Train technicians and customers in person and virtually
• Support warranty processes, including labor cost negotiation
• Create and update technical communications, including bulletins and installation guidance
• Assist with installation challenges and help design field-ready solutions
• Participate in new product development, beta installs, and product improvement initiatives
• Support R&D testing and new product introductions
• Inspect field returns and coordinate supplier follow-up
• Enter and maintain transactions within Enterprise 1
• Contribute to training materials and assist with Service Schools

What You'll Bring :

Rite-Hite is an Equal Opportunity / Affirmative Action employer offering a drug free workplace for our customers and employees.