Insights Governance Specialist

Contract position

Hybrid

JOB SUMMARY

Primary Purpose / Regulatory Responsibilities :

This Insights Governance role is responsible for supporting the global Market Research Governance processes, and the controls and reporting related to these processes. This role directly supports the Integrated Insights teams that work within those processes and provides guidance to colleagues outside of Integrated Insights who occasionally initiate market research programs.

This role is a member of the Global Insights Excellence Team and works primarily with US and Europe based members across the Global Integrated Insights Team.

MAJOR RESPONSIBILITIES

Acts as a central resource and subject matter expert to ensure that market research programs (MRPs), and other Integrated Insights projects are managed according to current approved policies and procedures :

• Trouble-shoots questions and issues with the Market Research System; assists MR Project Leads and stakeholders as they navigate projects through the MR SOP and the Market Research System
• Project Leads are responsible for managing projects through the Market Research System; the MR Governance Manager provides support and troubleshooting.

Triaging queries shared in the MR Governance mailbox.

Acts as a central resource to support effective and efficient Market Research Procurement, Contracting, and PO management

Integrated Insights project Budget Control :

Project Tracking support

EDUCATION QUALIFICATION

Bachelors degree

Experience and high-level competency with the following software / systems is strongly desired

COMPETENCIES

Project Management : Consistently able to manage multiple projects and assignments simultaneously, within established timeline SLAs, and quality expectations. Able to manage external vendors to accomplish the same.

Short Term / Operational Thinking : Demonstrates a bias for action, and the ability to deliver

operational results and effectiveness on a day-to-day basis. Proactive. Effective at managing and

delivering work to a conclusion; does not leave loose ends. Able to anticipate needs and issues and act to address without having to be specifically asked.

Teamwork

Able to work within dynamic, multi-disciplined teams. Comfortable contacting and

requesting information from individuals and teams at various levels. Able to work with others,

understand their needs and proactively take over assigned tasks.

Problem Solving : Logical and structured thinking; detail oriented. Solves problems / issues with

creativity, speed and flexibility, based on direction and guidance provided by responsible managers and compliance policies. Anticipates questions that will arise and is prepared to respond with appropriate information or next steps required to address issues. Learns quickly and is able to apply learnings quickly.

Compliance Mindset : Comfortable escalating issues as necessary based on a thorough understanding of in-scope compliance procedures. Able to understand and follow procedures.