Desktop Support L1

Responsibilities :

• Provide onsite and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure, and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support the meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• 5-7 years of specific experience in : desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
• Troubleshooting network and operating system issues.

Mandatory Skills

Provide onsite and desk-side support services to end users.