Description
IT Desktop Support Analyst
JOB SUMMARY:
OIT is seeking to hire an IT Desktop Support Analyst.This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment.Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.
Qualifications
MINIMUM QUALIFICATIONS:
·Associates degree in a related field or equivalent related experience.
·Two years of related desktop experience
JOB SKILLS & ABILITIES:
Required:
·Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms
·Demonstrated customer service skills
·Knowledge of networking, DNS/DHCP, and Active Directory
·Excellent oral and written skills
·Strong problem-solving skills
·Strong organizational skills
·Ability to work independently as well as within a team
·Ability to lead small or special projects
·Ability to work evenings and weekends
·Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties
·Valid driver’s license
Preferred:
·Mac OS X and/or Linux skills
·Apple ACMT certification
·Windows Provisioning Packages
·Microsoft Endpoint Manager
Job
Information Technology - Technical
Primary Location
US-Tennessee-knoxville
Organization
Vc Info Infrastructure # Oit General
Schedule
Full-timeCampus/InstituteKnoxville
Job Posting
Sep 30, 2024, 12:46:41 PMDesktop Support Analyst - Office of Innovative Technologies • knoxville, Tennessee, US
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