Principal Enterprise Salesforce Analyst
We create possibilities that move life and commerce forward. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you've come to the right place.
The Principal Enterprise Salesforce Analyst will work closely with internal business customers to understand business requirements and then partner extensively with the Professional Service, Customer Service, Sales, Marketing, Finance and Accounting teams for creation and analysis of business requirements and functional design.
- This position does not offer relocation
Global Requirements :
Possesses and applies moderate to complex knowledge of particular product or platform to the completion of assignments3+ years experience interfacing and partnering with vendors3+ years experience assisting in strategy / roadmap and planningHigh proficiency in Microsoft Office suite productsGood proficiency with Microsoft Project or similar project management tool and project management skillsStrong communication skills and ability to communicate at all levels of the organization (technical and business)2+ years experience leading / mentoring more junior staff membersHighly self-motivated, directed, ability to work independently and be results-driven7+ years experience translating requirements into test scripts5+ years experience with Business Process Management to include building and documenting business process flows using MS Visio or similar diagraming software5+ years experience with SharePoint for document management and sharingSix Sigma Certification a plus5+ years experience with IT ticketing software (Quality Center, ServiceNow, JIRA)3+ years experience in agile / waterfall software delivery methodologies3+ years experience using Jira, Bitbucket and Confluence agile toolsets or similar5+ years experience working with small, geographically distributed teams5+ years experience working both independently and in a team oriented, collaborative environmentAbility to be flexible while delivering assignments with understanding that deliverables may change based on business needsSalesforce :
7+ years experience in business analysis, gathering requirements and implementing packaged application software, specifically Salesforce.com Service Cloud and / or Sales Cloud supporting core business processes2+ years experience with FinancialForce PSASalesforce.com Administrator Certification required2+ years working with Lightning and Lightning components3+ years practical knowledge / experience in importing data for use in report software, spreadsheets, graphs, and flow chartsProficient in Salesforce.com administrative skills, such as creating user, profiles, roles, custom objects, page layouts, flows, workflow rules, validation rules, and lightning process builder, reports, dashboards3+ years experience implementing CPQ / CLM, preferably with Salesforce2+ years experience with Salesforce customer communitiesCommitted to diversity and inclusion
At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.