Guest Services Manager at Fairfield Inn Winston Salem

Job Description

Job Description

Description :

SUMMIT HOSPITALITY GROUP : GUEST SERVICES MANAGER JOB DESCRIPTION

SUMMARY : The Guest Services Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Guest Services Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards is paramount.

PREREQUISITES / QUALIFICATIONS :

• A minimum of 2-5 years of experience with name Brand hotel / restaurant companies
• 2-5 years of progressive management experience preferred
• Service oriented style with professional presentation and interpersonal skills
• Hotel / Hospitality degree an asset
• Clear concise written and verbal communication skills (English)
• Proficient in Microsoft & Excel
• High energy, entrepreneurial spirit, motivational leader.
• Interest in career progression in hotel / hospitality management roles

DUTIES & RESPONSIBILITIES :

WORK ENVIRONMENT :

Benefits : Fulltime Employees

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Requirements :