Service Manager

Service Manager

Location : Rohnert Park, CA | Company : Rutherford Management Company

At Rutherford Management Company, our Service Managers are trusted leaders who ensure our communities are safe, well-maintained, and beautifully presented. In this role, you'll oversee maintenance operations across a multi-site portfolio and serve as a key contributor to the resident experience.

You'll lead with a hospitality-first mindset-prioritizing resident satisfaction while executing high standards in preventative maintenance, vendor coordination, unit turnover, and curb appeal. Whether you're managing your team, resolving a service issue, or preparing for a renovation project, your leadership will directly impact the quality of life for hundreds of residents.

This role is ideal for a hands-on professional who thrives on balancing operational excellence with meaningful service.

Key Responsibilities

Maintenance Operations & Resident Service

• Triage and manage daily service requests across multiple communities
• Maintain exceptional response times and ensure quality repairs with a customer-first approach
• Participate in and oversee after-hours emergency on-call rotation
• Conduct regular property walks and risk audits to ensure safety and compliance

Preventative Maintenance & Capital Projects

Curb Appeal & Community Cleanliness

Turnover & Unit Readiness

Team & Vendor Leadership

Financial & Reporting Oversight

What Success Looks Like

Skills & Experience

Company Culture

At Rutherford, we lead with hospitality, and we expect our team members to do the same. Our Service Managers play a critical leadership role in our communities and help shape the day-to-day experience of our residents and team members.

We're looking for people who are :

Driven : You show up, follow through, and take pride in your work

Collaborative : You partner across roles to find solutions and elevate the team

High-Integrity : You lead by example, act ethically, and earn trust

Quality-Focused : You care about the details and always strive to do better

Service-Minded : You see maintenance as a form of care, and take it personally

Work Environment

Work hours are generally 8am-5pm, Monday through Friday, with participation in a rotating emergency on-call schedule. Travel between properties is required for multi-site portfolios. Occasional evening / weekend availability may be needed for turnovers, projects, or emergency response.

This position will oversee the Maintenance & Facilities Operations of 348 apartment homes in a garden-style property and has three direct reports.

What We Offer

Driving Requirement

This position requires regular driving. Candidates must possess and maintain a valid California Driver's License, a reliable personal vehicle, and current automobile insurance in compliance with California state law.

Background Check and Drug Screen Required