Program Coordinator II - San Mateo County Libraries (Open and Promotional)

Program Coordinator II

San Mateo County Libraries is looking for collaborative and organized professionals who thrive in a dynamic, service-driven environment. If you're excited about improving systems, coordinating impactful programs, and supporting community-serving operations, this is a great opportunity to join an award-winning, forward-thinking organization.

San Mateo County Libraries currently has two Program Coordinator II opportunitiesone supporting Public Services and another within the Human Resources Division.

Under the general direction of the Deputy Director, the Public Services Program Coordinator plans and implements projects to strengthen customer service, safety, staffing, and operational consistency across San Mateo County's 13 community libraries. The Coordinator will help to develop standards and training, coordinate safety & security measures, and track operational metrics to improve service delivery.

The Training / Volunteer Program Coordinator is a project-focused role within San Mateo County Libraries' Human Resources Division that manages the full lifecycle of staff learning and volunteer engagement. Under the direction of the HR Manager, this position builds, coordinates, and maintains the annual training calendar, coordinates volunteer intake and placements, ensures compliance and accurate records in our training and development system and in our volunteer management system, and uses dashboards, surveys, and reports to drive continuous improvement and recognition across the system.

Both positions play a vital role in supporting our staff, volunteers, and communities while advancing our mission to strengthen communities by creating welcoming spaces for learning, growth, and connection.

The Ideal Candidate will demonstrate the ability to :

• Design, implement, and manage impactful programs that strengthen public service delivery or support volunteer engagement and staff training and development initiatives.
• Lead and coordinate multiple projects while maintaining professionalism, flexibility, and attention to detail.
• Build strong, collaborative relationships across divisions and with community partners to achieve shared goals.
• Communicate clearly, respectfully, and effectively with staff, volunteers, and the public.
• Use data, reports, and feedback to evaluate program performance, engagement, and outcomes; identify trends; and recommend improvements.
• Exercise sound judgment and ensure compliance in onboarding, reporting, and program administration.
• Bring creativity and care to staff and volunteer recognition, training, and professional development events.
• Foster a culture of inclusion, appreciation, and continuous learning that reflects San Mateo County Libraries' mission and values.

At San Mateo County Libraries, our mission is to build meaningful connections and inspire lifelong curiosity. We believe libraries are more than buildingsthey are places of belonging, connection, growth, access, compassion, and creativity. Our work is guided by a deep commitment to serving our diverse communities and creating inclusive experiences for all.

San Mateo County Libraries is a dynamic, award-winning network of community libraries serving the cities of Atherton, Belmont, Brisbane, East Palo Alto, Foster City, Half Moon Bay, Millbrae, Pacifica, Portola Valley, San Carlos, Woodside, and the unincorporated areas of San Mateo County. Our libraries offer a rich mix of programs and events that reflect and celebrate the diversity of the people we serve. Whether you're seeking inspiration, information, or a sense of belonging, San Mateo County Libraries is where the community comes to grow and thrive.

To learn more about who we are and what we do, visit www.smcl.org.

The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.