Senior Advisor, Member Services

Senior Advisor, Member Services

Remote (USA) / Washington DC

CareJourney Powered by Arcadia - Member Services / Full-time Remote

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

As a Senior Advisor of Member Services, you will play a pivotal role in fostering strong, consultative relationships with our members. Your expertise in aligning their business strategies with our cutting-edge platforms and insights ensures that our solutions drive real-world impact. By deeply understanding their priorities and segment of the healthcare industry, helping them communicate and execute key milestones, and offering guidance in platform utilization, you will contribute directly to their success and to our mission.

What Success Looks Like

In 3 months

• Fully onboarded and trained on our platforms, solutions, and services and introduced to necessary technical tools and programming languages
• Integrated into an appropriate industry specific sub-team and achieved foundational knowledge around the operations and priorities of that segment of the healthcare industry
• Established strong working relationships with assigned member accounts and internal stakeholders
• Completed a thorough assessment of members' business strategies, goals, and challenges
• Delivered an initial roadmap outlining key member priorities and how our solutions align with them
• Understand key team operations and expectations for providing quality pooled support across the member base

In 6 months

In 12 months

What You'll Be Doing

What You'll Bring

What You'll Get

In addition to the benefits noted above, you will also experience :

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.