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Account Manager

Account Manager

Interplanetary Help DeskAustin, TX, US
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Account Manager - Nonprofit Partners Interplanetary Help Desk produces fundraiser concerts for nonprofits in Austin.

We help great causes raise money while supporting music venues and musicians.

We need you to be the liaison between our nonprofit partners and our events team.

You’ll own the relationship with 15-20 nonprofits.

You’ll lead them through the process of executing their fundraiser.

We’re looking for someone who is a great project manager and a great relationship manager.

You’re process-driven and can work through detailed project plans, making sure nothing gets missed.

At the same time, you’re a friendly relationship-builder who can build trust with our partners.

Extra credit if you have experience in the non-profit world or event planning world.

We’re very into systems and processes.

We love Monday.com, Salesforce, dashboards, and all the other tools that help us get the right things done at the right time.  Your Job :

  • Help our partners have a successful event.
  • Primary liaison with our nonprofit partners.
  • You own the relationship.
  • Ensure productive two-way communications and manage expectations.
  • Project manager.
  • Coordinate steps between the partner and our team.
  • Make sure everyone knows what to do and that it’s getting done.
  • Own the task list, calendar, and our partner management processes.
  • These processes, which we're always improving as a team, enable us to deliver great quality at scale.
  • Create an amazing customer experience .
  • You earn love and respect with wow-level customer service and extraordinary care.  Internal coordination .
  • You're part of a collaborative full-team approach to managing our concerts.
  • Work closely with each of our teams to ensure successful events.
  • On-site management.
  • Attend our events (usually evenings) to ensure that our partners are taken care of.
  • Your Skills Client management experience.
  • You’ve managed multiple accounts and projects simultaneously.
  • Fantastic communication skills.

High-level verbal and written communication skills in all forms :

  • in person, on the phone, in correspondence, online, and social media.
  • Comfortable and articulate with senior-level executives mature, appropriate, and confident.  Service attitude and outstanding customer service skills.
  • You focus on customer experience, anticipate needs, and recognize above-and-beyond opportunities to amaze.  Process-driven work style.
  • You know how to get the right things done in the right order and can manage dozens of simultaneous small projects.
  • You’re sophisticated about how work gets done and thrive in a highly process-driven workflow with structure, documentation, and data.
  • Ownership.
  • You take ownership of the work and are always looking for ways to improve how we work.
  • Attention to detail.
  • High standards, verging on perfectionism.
  • Highly aware of the little things and understands that care for the details is our competitive edge.
  • In control, with a high level of consistency, reliability, and accuracy.
  • Rock-solid time and task management skills.
  • Can stay on plan in a fluid environment, balancing incoming tasks with recurring responsibilities and long-term goals.
  • Extra credit for experience with nonprofits.
  • You can relate to the people working at nonprofits, and you understand what they need and how to engage them.  Some Important Details This is an in-person job in Austin, 75% in the office.
  • Our work is very local and hands-on.
  • It’s mostly daytime in the office, but everyone will support our concerts in the evening at local music venues.
  • No remote options.

    • How to get this job :

  • Submit an application at interplanetary.org.
  • We want to see a great cover letter, resume, and anything else that shows us how you write, think, and work.
  • Show us what you've done and how you can do it for us.
  • Include samples of your work.

    • Compensation :

  • This is a nonprofit startup with limited benefits and mid-range salaries.
  • As we grow, we plan to elevate compensation and provide comprehensive benefits.  What We Do Interplanetary Help Desk produces benefit concerts for nonprofits.
  • We help nonprofits raise money, while supporting music venues and musicians.
  • We’re a 501(c)3 nonprofit.

    • Our model is simple :

  • We produce a benefit concert and the nonprofit partner sells the tickets.
  • The venue manages the show.
  • We cover the cost through sponsorships.
  • The nonprofit keeps all the ticket revenue.

    • The big idea :

  • What if there was a way to raise money for nonprofits that is more fun, less work, and gets everyone dancing?
  • Nonprofits can reach big groups of supporters – but fundraisers are high risk and lots of work.
  • Music venues are great at hosting concerts – but they need help with marketing and generating reliable revenue.
  • Sponsors want to support local causes and artists – but they need a more efficient way to support small groups.
  • We bring them together.
  • Everyone wins.
  • What It’s Like to Work with Us We’re building a high-performing, intense, high-energy workplace that lets you do astonishingly good work every day.
  • And we balance it with healthy work policies that send us home on time to our families and personal lives.
  • We don't know it all, but we're figuring it out together and having a great time doing it.
  • You'll like our team.
  • We only work with people we like, people who care, and people devoted to the cause.
  • There are no office politics, whiners, slackers, or jerks. (We also reject customers that don't treat our employees well.) We are dedicated and driven – and you'll enjoy spending your days with us.
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    Account Manager • Austin, TX, US

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