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Floor Staff

Floor Staff

Landmark TheatresCambridge, MA, US
1 day ago
Job type
  • Full-time
Job description

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content : Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.

We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.

Essential Duties & Expectations :

Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.

Essential job duties and responsibilities include, but not limited to :

Box office :

  • Greet and welcome each customer
  • Assist with movie / seat selection and answers general questions
  • Provide friendly and efficient service including answering questions and resolving customer concerns
  • Use point of sale system to accurately process transactions and payments
  • Answer incoming phone calls and provide general theatre information
  • Responsible for accuracy of cash drawer,  passes, vouchers,  refunds / exchanges, and inventory
  • Checks and updates marquee and displays
  • Knowledgeable of amenities associated with each film
  • Issues / assists customers with  hard of hearing and closed caption devices (in-theatre set up)

Concession :

  • Greet and welcome each customer
  • Upselling and suggestive selling concession items with each transaction
  • Use point of sale system to accurately process transactions and payments
  • Operating and maintaining all concession and kitchen equipment
  • Perform daily opening and closing duties in assigned areas
  • Receiving and putting away deliveries (stock)
  • Complies with city, state and federal food safety and alcohol service laws where applicable
  • Knowledgeable of concession products and offerings
  • Knowledgeable of amenities associated with each film
  • Issues / assists customers with  hard of hearing and closed caption devices (in-theatre set up)

    • Usher :

  • Greet and welcome each customer
  • Auditorium Announcements (greeting, promotions, and safety information)
  • Maintain cleanliness in lobbies, auditoriums, restrooms and  back of house areas
  • Assist customers with locating a seat or their assigned seat
  • Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
  • Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and  suspicious activity)
  • Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
  • Knowledgeable of amenities associated with each film
  • Issues / assists customers with  hard of hearing and closed caption devices (in-theatre set up)
  • Light Janitorial support

    • Qualifications, Skills, and Abilities :

  • Must be at least 16 or 18 years old
  • Committed to providing exceptional customer service
  • Good verbal communication skills
  • Accurate cash handling and math skills
  • Must be available during peak business hours (Nights, Weekend, and Holidays).
  • Ability to work in a fast-paced environment
  • Ability to interact with the public and provide high level of customer service
  • Ability to work independently
  • Ability to lift 50 pounds and stand for a long period of time
  • Ability to comply with attendance and dress code policy
  • Ability to operate various concession and kitchen equipment. Please check  with the Theatre Manager for specific types of equipment

    • Fantastic Benefits include :

  • Free movies
  • Free popcorn and soda
  • 50% off concessions
  • Medical and Dental benefits
  • 401(k) retirement with company match
  • After initial eligibility period

    • Salary Range

    $16

    $16 USD

    NOTICE TO CALIFORNIA APPLICANTS

    This California Privacy Notice is effective as of July 25, 2025.

    This notice applies only to California residents who are applying for a position with Silver Cinemas Acquisitions Co. d / b / a Landmark Theatres and its parents, affiliates and subsidiaries (" Landmark we, " or " us ") as an employee or independent contractor (" California Applicants "). This California Applicant Privacy Notice sets forth the disclosures and rights for California Applicants regarding their Personal Information, as required by the California Consumer Privacy Act of 2018 (" CCPA ") as amended by the California Privacy Rights Act of 2020, and any implementing regulations adopted thereunder. Terms (including defined capitalized terms) used in this California Applicant Privacy Notice have the same meanings given in the CCPA and the associated regulations, unless otherwise defined.

    Note that if you are later employed by Landmark, your employment information will be governed by a separate personnel privacy policy. Please review the Terms of Use  https : / / www.landmarktheatres.com / terms / , which also apply to your employment application.

    The California Applicant Privacy Notice covers "Personal Information" collected from California Applicants. When we refer to "Personal Information," we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or is otherwise defined or regulated as personal information under California law. Note that we may de-identify personal information so that it is non-personal, such as by aggregating it or converting it to a code ("hash"). We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification process satisfies legal requirements.We will treat de-identified information as non-personal to the fullest extent allowed by applicable law.

    EXERCISING YOUR CALIFORNIA RIGHTS

    California Applicants have the right to request : (1) that we disclose to you what Personal Information we collect, use, disclose, and sell, including the right to request that we provide to you the categories and specific pieces of Personal Information we have collected about you (" Right to Access / Know "); (2) that we delete the Personal Information we collect from you (" Right to Delete "); (3) that we correct inaccurate Personal Information we hold about you (" Right to Correct "), (4) to opt-out from the sharing of your Personal Information and Sensitive Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising) (" Right to Opt-Out of Sharing "), and (5) to opt-out from the sale of their Personal Information and Sensitive Personal Information (" Right to Opt-Out of Sale "), all subject to the meanings and exceptions set forth in the CCPA. More information on each of these rights is below.

    Verifying Your Requests

    When you exercise your Right to Know, Right to Delete, and / or Right to Correct, we will take reasonable steps to verify your identity based upon the information you provide and the type of request you are making. We may ask you to log in to your applicant portal account. We may also ask that you provide us with information, beyond your full name, in order to verify your identity and fulfill your request. We will only use any such information to verify your identity and fulfill your request. If we are unable to verify that the individual submitting the request is the same individual about whom we have collected information (or someone authorized by that individual to act on their behalf), we will not be able to process the request.

    Pursuant to the CCPA, we will not require you to verify your identity, beyond asking for the information necessary to complete your request, when you exercise your Right to Opt-Out of Sharing or Selling.

    Authorized Agents

    If you are an authorized representative submitting a request on a California Applicant's behalf, please complete the applicable request per the instructions below. We will follow up to request a signed, written permission signed by the individual who is the subject of the request authorizing you to make the request on their behalf. The written permission must state your full legal name, the full legal name of the individual who is the subject of the request and needs to be clear about the permission granted. Alternatively, you may, but are not required, to submit a copy of a power of attorney under Probate Code sections 4000-4465.  In either case, please also indicate in your email the nature of your request. The consumer's identity, in addition to your own, will need to be independently verified in order for us to be able to fulfill your request.  We may also ask the California Applicant to directly confirm with us that they provided you permission to submit a request. Please keep in mind that if we do not receive adequate proof that you are authorized to act on the California Applicant's behalf, we may deny the request.

    Right to Know

    To exercise your Right to Know, please submit your request at hr@landmarktheatres.com

    In order to have us provide specific pieces of information, we may require a signed declaration under penalty of perjury that you are the California Applicant whose Personal Information is the subject of the request. We will not provide you specific pieces of information that include the Personal Information of other persons, nor will we disclose certain pieces of information that the law requires us not to or that we determine is a high security risk, including your social security number, driver's license number, financial account number, health insurance or medical information number, account passwords, security questions and answers, or unique biometric data, as applicable.

    Right to Delete

    To exercise your Right to Delete, please submit your request at hr@landmarktheatres.com

    Please note that as part of the verification process, once you submit a request to delete, we may follow up and require you to confirm that you want your information deleted.

    Right to Correct Inaccurate Information

    If you would like to exercise your Right to Correct, please submit your request at hr@landmarktheatres.com

    Right to Limit The Use and Disclosure of Sensitive Personal Information

    As disclosed in the chart below, we may collect certain information in connection with your application for a position with us that is considered Sensitive Personal Information under California law. Under the CCPA, a business must only provide the Right to Limit The Use and Disclosure of Sensitive Personal Information when sensitive personal information is collected or processed for the purpose of inferring characteristics about a consumer, or does not fall under certain statutory exceptions, pursuant to California Civil Code § 1798.121. Landmark's use and disclosure of applicants' Sensitive Personal Information is not used for such purposes and / or falls within this list of exceptions and we therefore do not offer such opt-out right at this time.

    Do Not Sell or Share

    As required under CCPA, Landmark provides a right to opt-out of the sale and sharing of Personal Information (i.e., for targeted advertising). Landmark does not sell personal information for monetary compensation, but certain third-party advertising partners and analytics companies may collect data from visitors, and these may be considered "sales" or "sharing" under the CCPA. Click here https : / / www.landmarktheatres.com / your-privacy-choices / to manage your cookie preferences. In addition, the Digital Advertising Alliance also offers tools for California consumers to send requests under the CCPA to opt out of the sale of personal information by some or all of the participating companies. See : https : / / www.privacyrights.info /

    Data Retention

    Landmark will retain all categories of Personal Information described in this privacy notice for as long as is reasonably necessary to fulfill the purposes set forth in this privacy notice or that you authorized after collection, or as otherwise required by law. If you are offered and accept a job with Landmark, the Personal Information we collected during the application and recruitment process will become part of your personnel record, and we may use it in connection with your working relationship with Landmark consistent with our personnel privacy policy.

    In determining how long we retain your Personal Information, we take into account our legal and regulatory obligations (such as legal requirements to retain your information, financial reporting obligations, and equal opportunity or anti-discrimination reporting obligations), the nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of the Personal Information, and whether we may need to retain the Personal Information to resolve disputes, make and defend legal claims, conduct audits, pursue legitimate business purposes and / or enforce our agreements.

    Users Younger than 16

    Landmark does not hire employees younger than 16 years of age. We therefore do not knowingly sell, or share for cross-contextual behavioral advertising, the Personal Information of applicants younger than 16 years of age.

    Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights

    California Applicants have the right to not receive discriminatory treatment for exercising their CCPA rights. We will not discriminate against you for exercising your CCPA rights.

    PERSONAL INFORMATION WE COLLECT

    The Personal Information we collect about you will depend upon your application, how you interact with us, and how your application progresses through our hiring process. Accordingly, we may not collect all of the below information about you.

    In addition to the below, we may collect and / or use additional types of information and will do so after providing notice to you and obtaining your consent to the extent such notice and consent is required by the CCPA.

    Category of Personal Information Collected

    Categories of Sources from which the Information was Collected

    Business or Commercial Purpose(s) for which Information is Collected

    Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose

    Categories of Third Parties to Whom This Type of Personal Information Is Sold or Shared

    Identifiers

    We may collect this type of information from :

  • You;
  • Landmark employees;
  • Cookies and Tracking Technologies;
  • Third party applicant portals and similar business partners.

    • We may use this type of information for :

  • Recruitment and hiring, including to process employee referrals;
  • Communication with you;
  • Compliance with legal obligations, including health and safety requirements, requests for information from government agencies, and security investigations

    • We may disclose this type of information to :

  • Service Providers;
  • Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition;
  • Third parties or affiliated companies when you agree to or direct that we share your information with them;
  • Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders).

    • Third party advertising, analytics, and similar marketing partners may have access to this data, including in order to better service you relevant advertisements, and this may be considered a "sale" or "share" under the CCPA in certain circumstances.

    Professional or Employment Information

    (for example, information you provide to us during the recruitment process, such as information from your resume)

    We may collect this type of information from :

  • You;
  • Landmark employees;
  • Cookies and Tracking Technologies;
  • Third party applicant portals and similar business partners.

    • We may use this type of information for :

  • Recruitment and hiring, including to process employee referrals;
  • Communication with you;
  • Statistical and analytical purposes;
  • Compliance with legal obligations, including health and safety requirements, requests for information from government agencies, and security investigations

    • We may disclose this type of information to :

  • Service Providers;
  • Third parties who may acquire your information as a result of a merger, acquisition, or other ownership transition;
  • Third parties or affiliated companies when you agree to or direct that we share your information with them;
  • Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders).

    • This category of Personal Information is not sold or shared.

    Education Information

    We may collect this type of information from :

  • You;
  • Cookies and Tracking Technologies;
  • Third party applicant portals and similar business partners.

    • We may use this type of information for :

  • Recruitment and hiring;
  • Statistical and analytical purposes;
  • Compliance with legal obligations, including health and safety requirements, requests for information from government agencies, and security investigations

    • If you are 16-18 years old, information in connection with your work permit, ( i.e. , grade level, school information, and age) may be collected solely for your application.

    We may disclose this type of information to :

  • Service Providers;
  • Third parties who may acquire your information as a result of a merger, acquisition, or other ownership transition;
  • Third parties or affiliated companies when you agree to or direct that we share your information with them;
  • Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders).

    • This category of Personal Information is not sold or shared.

    Audio or Visual Information

    (for example, your photograph if submitted as part of your resume)

    We may collect this type of information from :

  • You;
  • Cookies and Tracking Technologies;
  • Third party applicant portals and similar business partners.

    • We may use this type of information for :

  • Recruitment and hiring;
  • Compliance with legal obligations, including health and safety requirements, requests for information from government agencies, and security investigations

    • We may disclose this type of information to :

  • Service Providers;
  • Third parties who may acquire your information as a result of a merger, acquisition, or other ownership transition;
  • Third parties or affiliated companies when you agree to or direct that we share your information with them;
  • Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders).

    • This category of Personal Information is not sold or shared.

    Internet or other electronic network activity information

    We may collect this type of information from :

  • Cookies and tracking technologies;
  • Third-party career portals and other business partners

    • We may use this type of information to :

  • Administer our applications, software, and systems;
  • Prevent fraud and enforce Landmark policies;
  • Run analytics and for other statistical purposes;
  • Comply with legal obligations, including health and safety requirements, requests for information from government agencies, and security investigations

    • We may disclose this type of information to :

  • Service Providers;
  • Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;
  • Third parties or affiliated companies when you agree to or direct that we share your information with them;
  • Other third parties (including government agencies) as required by law or in connection with court proceedings.

    • Third party advertising, analytics, and similar marketing partners may have access to this data, including in order to better service you relevant advertisements, and this may be considered a "sale" or "share" under the CCPA in certain circumstances.

    Inferences drawn from any of the information identified above to create a profile about You

    We may draw these inferences ourselves or acquire them from third-party data resellers or other business partners.

    We may use this type of information for :

  • Recruitment and hiring;
  • Statistical and analytical purposes

    • We may disclose this type of information to :

  • Service Providers;
  • Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;
  • Third parties or affiliated companies when you agree to or direct that we share your information with them;
  • Other third parties (including government agencies) as required by law or in connection with court proceedings.

    • This category of Personal Information is not sold or shared.

    Sensitive Personal Information

    We may collect the following information :

  • Identification numbers such as your social security number, driver's license number or passport number;
  • Your racial or ethnic origin (solely for reporting or diversity purposes);
  • Your citizenship or immigration status;
  • Your membership in a union;

    • We may collect this type of information from :

  • You

    • We may use this type of information for :

  • Compliance with our legal obligations, including reporting obligations to and other requests for information from government agencies;

    • We may disclose this type of information to :

  • Service Providers;
  • Third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders);
  • Third parties who may acquire your information as a result of a merger, acquisition, or other ownership transition.

    • This category of Personal Information is not sold or shared.

    Information Collected Automatically

    We, our service providers, and / or other third parties may automatically collect and / or store certain information when you visit or interact with our employment application portal or otherwise online as a job applicant (" Usage Information "). This Usage Information may be stored and / or accessed from your computer, tablet, mobile phone, or other device whenever you visit or interact with the employment application portal. Usage Information may include, but is not limited to :

  • Your IP address, mobile device identifier and other unique identifiers
  • Device information, including device model, operating system version, device date and time, mobile network information
  • Location of your device
  • How you use and interact with the employment application portal, including pages you visit within the portal, content you view, and your preferences
  • The URL or job advertisement that referred you to our employment application portal

    • Usage Information may be collected through the use of the following technologies :

  • Cookies and Local Storage . Cookies and local storage are data files placed within a browser on a device when it is used to visit the employment application portal. Certain web browsers and browser add-ons may provide additional local data storage mechanisms. Cookies and local storage can be used for a variety of purposes, including to store a unique identifier for your device that recognizes your device as you visit the employment application portal or other websites or online services, and to remember your preferences. Additionally, most browsers provide you with the ability to disable, decline, or clear cookies and local storage; please check your browser's settings for further information.  However, if you disable cookies you may find this affects your ability to use certain parts of the employment application portal.  For more information about cookies, please visit https : / / www.aboutcookies.org
  • Web Tags . Small graphic images or other web programming code (also known as 1x1 GIFs or clear GIFs) may be included in our web pages. These and similar technologies may be used for a number of purposes, including to count visitors to the application portal, or to monitor how users navigate the application portal.  The information we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email.
  • Embedded Scripts . An embedded script is programming code that is designed to collect information about your interactions with the application portal, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider or business partner, is active only while you are connected to the application portal, and is deactivated or deleted thereafter.

    • Information from Third Party Careers Portals and Other Third Parties

    We may receive information about you from third party careers portals, for example when you apply to one of our job postings through that portal. The information we receive is subject to this Notice. The information collected and stored by the third party careers portal remains subject to its privacy policy.

    We may also receive information about you from other third parties, such as third party background checking companies, sources of publicly available information, and individuals or entities whose information you provide to us as employment references.

    Security of Your Personal Information

    We have adopted commercially reasonable security procedures and practices designed to protect your personal information in our possession from loss, misuse and unauthorized access, disclosure, alteration, and destruction, including physical, technical, and administrative controls. However, no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Landmark cannot ensure or warrant the security of any information we collect. You provide us with your information at your own risk.

    Location of Your Personal Information

    Landmark is based in the United States. By providing us with any information, you fully understand and unambiguously consent to the transfer to, and processing, usage, sharing and storage of your information in the United States, for which the privacy laws may not be as comprehensive as those in the country where you reside and / or are a citizen. As a result, this information may be subject to access requests from governments, courts, or law enforcement in United States jurisdictions according to the laws in those jurisdictions.  Your information will also be disclosed to third parties as described in this Notice.

    Changes to this Policy

    To the extent allowed by applicable law, we reserve the right to change this Privacy Policy at any time without prior notice. If we make material changes to our privacy policy, we will update the effective date and post a notice to our online website and applicant portals where this policy is displayed.  We may also provide notice to you in other ways, such as through contact information you have provided, and provide you with the ability to opt-in or opt-out of the changes as required by law.

    Questions about this Notice

    Any questions regarding this Notice may be directed to hr@landmarktheatres.com for assistance.

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    Floor Staff • Cambridge, MA, US