Farmers Insurance - Licensed Insurance Account Manager

Job Description

Job Description

At Farmers Insurance The Lewis Agency, we believe insurance is about people, not policies. We're proud to serve our Norfolk community by helping our neighbors protect what matters most their homes, cars, businesses, and families.

We're seeking an experienced, licensed Property & Casualty Account Manager to join our friendly, hardworking team. The ideal candidate is reliable, detail-oriented, and thrives in a collaborative environment. You'll handle client relationships, policy service, and administrative tasks while representing our agency with professionalism and heart.

A Life & Health license is a plus, but not required.

Benefits

Annual Base Salary + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Responsibilities

Provide exceptional customer service to clients via phone, email, and in-person interactions

Manage policy renewals, billing inquiries, claims support, and policy changes

Onboard new clients and handle offboarding of former clients with professionalism and care

Support agency agents and leadership with administrative and operational tasks

Cross-sell and educate clients on coverage options to ensure complete protection

Maintain accurate client records and timely follow-up on outstanding service items

Participate in team meetings, agency events, and community outreach initiatives

Contribute to the agency's growth and reputation through positive client interactions and referrals

Requirements

Active Property & Casualty license in Virginia

Minimum 1 year of insurance or related customer service experience

Strong communication, organizational, and problem-solving skills

Positive, team-oriented attitude and attention to detail

Must work in-office at our Norfolk, VA location