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Dispatcher

Dispatcher

Robert HalfSantee, CA, US
17 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Robert Half is partnering with a leading pest control company seeking a highly organized and proactive Dispatcher to join their growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving on the fly, and takes pride in delivering excellent customer service.

Responsibilities :

  • Handle a high volume of inbound and outbound calls from customers, technicians, and internal staff.
  • Schedule and coordinate service appointments, ensuring technicians are dispatched efficiently based on location, availability, and customer needs.
  • Monitor technician routes and update schedules in real-time as needed.
  • Communicate professionally with customers regarding appointment confirmations, delays, and follow-ups.
  • Maintain accurate service records, work orders, and scheduling logs in company systems.
  • Collaborate with operations and customer service teams to ensure timely resolution of service issues.

Requirements :

  • 1+ year of dispatching, scheduling, or call center experience preferred (pest control or field service industry a plus).
  • Proven ability to multi-task, prioritize, and stay organized in a high-volume setting.
  • Excellent communication and customer service skills, both written and verbal.
  • Strong attention to detail with proficiency in data entry and scheduling software.
  • Comfortable working onsite in a fast-paced team environment.
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    Dispatcher • Santee, CA, US