Talent.com
Overnight Customer Service Representative
Overnight Customer Service RepresentativeRapid Response Monitoring • Syracuse, NY, United States
Overnight Customer Service Representative

Overnight Customer Service Representative

Rapid Response Monitoring • Syracuse, NY, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description
Location
This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY.

About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Salary Range:
  • $22.00 per hour
  • Second Shift, Third Shift, & Weekend Shift Differentials
  • Full-time: $500 hiring bonus after 6 months of employment!
  • Part-time: $250 hiring bonus after 6 months of employment!
What You'll Do:
  • Be the first line of defense - Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America
  • Act fast - Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.
  • Stay cool under pressure - Assess complex situations quickly and remain calm during high priority situations.
  • Keep accurate records - Document alarm activity, calls, and actions taken with precision and professionalism.
  • Support the team - Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals.
  • Versatile - Prepared and ready to handle inbound and outbound calls and alarms
  • Be adaptable - Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties.
Who You Are:
  • Cool-headed and calm - You're the person others turn to in a crisis.
  • Detail- oriented - You notice what others miss.
  • Tech-savvy - You're comfortable navigating computer systems and multi-tasking
  • Reliable - You show up, stay alert, and handle your shift like a professional
  • Great communicator - You can deliver critical information clearly and quickly, both verbally and in documentation.
Qualifications You'll Need:
  • Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
  • Must successfully complete and pass the RRMS New Hire Operations Training Course.
  • Proficient and above average computer knowledge and skills
  • Excellent written and verbal communication skills
  • Successfully clear drug screen and background check to meet industry and security licensing requirements
  • Ability to be licensed in all required areas as defined by RRMS
  • Required to complete the steps necessary to achieve a Department of Defense Secret Clearance.
What awaits you at Rapid Response
  • Paid new hire training
  • Shift flexibility (night owls and weekend warriors welcome)
  • Annual salary increases and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Additional compensation for special skills, particularly: bilingual in Spanish
  • Paid Vacation and Sick Time
  • Wellness Program + Wellness DAYS OFF
  • Internal advancement opportunities
  • The opportunity to make an impact on communities across the country every day

Join Our Team
If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today!

Additional Information
Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

INDRR3
Create a job alert for this search

Overnight Customer Service Representative • Syracuse, NY, United States

Similar jobs

Customer Service Representative

Million AirSyracuse, NY, United States
Full-time

Customer Service Representative.Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates.We strive to f...Show more

 • Promoted

Customer Service Associate

Walgreen CoEast Syracuse, NY, United States
Full-time

Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...Show more

 • Promoted

Customer Service

TradeJobsWorkforce13211 Mattydale, NY, US
Full-time

Required Skill: Must have 3+ years Customer Service experience, preferably within a food manufacturing environment.Fast paced hospitality and / or Retail experience may be considered.Must posses ex...Show more

 • Promoted

Call Center Representative

Butler AmericaEast Syracuse, NY, United States
Full-time

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve...Show more

 • Promoted

Call Center Representative

Butler America Aerospace L.L.C.East Syracuse, NY, United States
Full-time

Manage large amounts of incoming calls.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive com...Show more

 • Promoted

Customer Service Representative - Sales

BlueforsSyracuse, NY, United States
Full-time

Customer Service Representative - Sales At Bluefors, we are proud to design and manufacture world-class cryogenic solutions that enable breakthrough discoveries.From our Syracuse, NY facility, home...Show more

 • Promoted

Customer Engineer

LanceSoftSyracuse, NY, United States
Full-time

Here are some of the tasks that our field service technicians do each day:.Perform minor maintenance, repairs, and component replacement at the module level.Maintains parts inventory and related re...Show more

 • Promoted

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersDe Witt, New York
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPASyracuse, New York
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Customer Service Associate

The Hertz CorporationSyracuse, NY, United States
Full-time

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent custom...Show more

 • Promoted

Insurance Customer Service Representative

ConfidentialSyracuse, NY, United States
Full-time

Join the SYRACUSE LOCAL GEICO OFFICE as an Insurance Customer Service Representative, where your passion for helping others and your positive outlook can truly make a difference.Nestled in the vibr...Show more

 • Promoted

Ticket/Gate Agent (Customer Service Agent) - SYR

Delta Air Lines, Inc.Syracuse, NY, United States
Full-time

Internal Movement Eligibility Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility ...Show more

 • Promoted

Customer Service Rep

Glass Doctor®North Syracuse, NY, United States
Full-time

Inside Sales Representative/ Customer Service Representative.Do you love meeting new people? Do you focus on customer service? Then keep reading.How about growing your skills and income at a compan...Show more

 • Promoted

Alterations Customer Service Representative

David's Bridal, LLC.Syracuse, NY, United States
Part-time

David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the care...Show more

 • Promoted

Customer Service Representative

Russell TobinEast Syracuse, New York, US
Temporary

Russell Tobin & Associates is currently seeking a.Customer Service Representative.Months Contract role for one of our Fortune 500 clients, for.Apply today for immediate consideration.Please read th...Show more

 • Promoted

Patient Service Representative

Upstate University HospitalSyracuse, NY, United States
Full-time

The Front-End Patient Service Representative (PSR), in our Infectious Disease division, serves as the first point of contact for patients and visitors.This position is responsible for delivering ex...Show more

 • Promoted

Customer Service - Earn Up to $37/hr

TradeJobsWorkforce13218 Syracuse, NY, US
Full-time

Required Skill: Must have 3+ years Customer Service experience, preferably within a food manufacturing environment.Fast paced hospitality and / or Retail experience may be considered.Must posses ex...Show more

 • Promoted

Customer Service

TradeJobsWorkForce13207 Syracuse, NY, US
Full-time

Customer Service Job Duties: Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with...Show more