Customer Education Program Lead

OpenAI Program Lead

At OpenAI , we believe that artificial general intelligence (AGI) should benefit all of humanity. To realize this vision, we're building a team to help organizations worldwide unlock the potential of AI while upholding OpenAI 's values of safety, responsibility, and transparency.

The Readiness team is responsible for driving product adoption, fostering community, and serving as a trusted resource for OpenAI 's enterprise customers. We aim to reduce time-to-value and enable confident, impactful AI use across industries and user types.

About the Role

We're looking for a strategic and hands-on program lead to join our customer education team and own a core part of the experience. You'll shape and deliver programs that guide customers from first setup to confident, ongoing usehelping individuals and organizations unlock the opportunities AI createswhile continuously evolving the approach to match the pace of evolution in AI.

This is a highly cross-functional role : you'll partner closely with Sales, Customer Success, Product, Marketing, and Data teams to design and launch educational initiatives. You'll blend audience insight, structured experimentation, creative storytelling, and thoughtful measurement to shape scalable programs that accelerate time-to-value.

In this Role, You Will :

• Own a core lane of customer educationfrom planning to delivery to iteration.
• Develop high-impact strategies informed by product data, customer feedback, and field insights.
• Design and ship programs across email, guides, webinars, and product messaging that drive measurable adoption and usage.
• Write crisp copy and narratives that make learning engaging and discoverable.
• Define success metrics, partner with Ops to build tracking, and iterate based on data.
• Share insights and program results with stakeholders to inform product, content, and GTM teams.
• Experiment and evolveintroducing new elements (like credentials or advanced learning paths) as needs change.

What You'll Bring

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.