Supervisor - Operations (Inventory Control & Quality Control)

Supervisor - Operations

As the Supervisor - Operations (Inventory Control & Quality Control), you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities :

• Demonstrates strong expertise in inventory control practices, procedures, and policies across inbound, picking, and outbound operations.
• Deeply understands the difference between Inventory Adjustment and Inventory Transfer, ensuring accurate and compliant inventory movements.
• Highly proficient in ICQC (Inventory Control & Quality Control), ensuring accuracy and compliance throughout inventory processes.
• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training
• Provides effective mentoring and coaching to team members, fostering operational excellence

Qualifications :

Physical Expectations :