Business Applications Manager

AI Fire is a leading provider of fire and life safety services in the U.S. We offer national account services via our vendor network at Academy Fire and serve local and regional customers through Impact Fire's employed technicians.

Our hybrid model allows us to simultaneously cater to national, multi-site customers who wish to outsource the vendor management process and support customers who prefer a direct relationship with fire protection professionals.

Position Overview

We are seeking a highly skilled CRM Application and Integration Business manager with a strong background in business process analysis, design, CRM / ERP set up and a proven ability to deliver seamless integrations using iPaaS (Integration Platform as a Service) tools. This role is responsible for optimizing CRM and ERP system functionality and managing integrations between our organization, customers, and vendors. The ideal candidate will combine expertise in configuring and customizing CRM and ERP solutions with hands-on experience in designing, implementing, and maintaining integration workflows that support business operations and growth.

Key Responsibilities

• Analyze, document, and optimize business processes to ensure effective use of CRM and ERP systems across the organization.
• Work closely with stakeholders to gather requirements, translate them into system configurations, and recommend improvements.
• Configure, test, and deploy CRM and ERP modules to support various business functions, ensuring alignment with organizational objectives.
• Design, implement, and support integrations between the CRM or ERP system and third-party applications, customers, and vendors using iPaaS platforms.
• Monitor and troubleshoot integration workflows to ensure data accuracy, reliability, and performance.
• Collaborate with IT and business teams to resolve issues and optimize integration architecture.
• Maintain comprehensive documentation for integrations, business processes, and system modifications.
• Train end-users and provide ongoing support to maximize system adoption and efficiency.
• Stay current with ERP and iPaaS technology trends, recommending innovative solutions to meet evolving business needs.
• Develop integrations to a centralized data warehouse
• Create reports, charts and dashboards as needed for CRM and ERP

Qualifications

Preferred Skills

Reporting Structure

The CRM Application and Integration Business Manager reports directly to the VP of Business Systems and regularly collaborates with employees and management across the business.

About Us

We are a forward-thinking organization committed to leveraging technology to drive business success. Join our team and play a key role in transforming how we connect with customers and vendors while optimizing our internal operations.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability / veterans.