Lead Supervisor I

Overview

Join to apply for the Lead Supervisor I role at Coach .

Coach is a global fashion house founded in New York in 1941. It is part of Tapestry, a global portfolio of brands committed to innovation and inclusion.

Responsibilities

Sales Responsibilities

• Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model and develop team to deliver Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Work with Store Manager(s) and / or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
• Hold sales team accountable for personal sales.
• Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
• Build credibility and trust with team, as well with customers—serve as a personal fashion advisor to deliver business results.
• Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Act as a brand ambassador in the local market / mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
• Read cues to tailor approach by reading customer and team needs.
• Resolve customer issues; partner with Store Manager(s) and / or District Manager as appropriate.
• Develop self and individual product knowledge skills and remain aware of current collections.
• Understand the positive sales impact staffing has on the business and recruit accordingly.
• Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
• Welcome feedback and adapt behaviors; create short and long‑term goals to achieve personal metrics and performance development.
• Provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).

Operations Responsibilities

Competencies Required

Additional Requirements

Schedule

Ability to meet Coach scheduling and availability expectations, including nights, weekends, and holidays high retail traffic and sales days.

Note

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Equal Opportunity and EEO Statement

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally recognized protected basis prohibited by applicable law.

ADA Statement

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.

Base Pay Range

Hourly $17.50–$27.00

Benefits

Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will receive discounts on certain products and incentive compensation.

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