Coordinator, Individualized Care

Cardinal Health Sonexus Access and Patient Support

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized Care provides care that is planned to meet the particular needs of an individual patient.

Responsibilities

Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution

Create and complete accurate referrals and applications and keep updated on policy or procedural changes

Manage workload of inbound faxes (if applicable)

Investigate and resolve patient / physician inquiries and concerns in a timely manner

Have the ability to lead the team by assisting with answering questions from teammates and delegating tasks and ensuring that the tasks are complete.

Enter detailed information into company proprietary software while conversing via telephone

Place outbound phone calls for patient follow ups, confirmations or to obtain missing information

Mail out appropriate documents to physician offices

Interact with the patient referral sources to process new applicants

Follow up with other internal team members regarding next steps

Communicate with external constituents including physician offices and pharmacies

Ability to identify, document and submit Adverse Events during customer contact or via received documentation

Qualifications

Minimum high school diploma or GED preferred

Basic computer knowledge, Microsoft systems

Strong communication / customer service skills

Ability to be an independent worker and self-directed

Ability to sit for long periods of time in a cubicle setting

Demonstrate superior customer support talents

Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred

Ability to work any schedule between 8am-5pm CST M-F

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

In-depth knowledge in technical or specialty area

Applies advanced skills to resolve complex problems independently

May modify process to resolve situations

Works independently within established procedures; may receive general guidance on new assignments

May provide general guidance or technical assistance to less experienced team members

Training and Work Schedules

Your new hire training will take place 8 : 00am-5 : 00pm CST, mandatory attendance is required. This is a full-time position (40 hours per week) with the possibility of both voluntary and mandatory overtime. Candidates must be flexible and available to work any assigned shift within our standard business hours : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. CST. Overtime hours may vary based on business needs.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following :

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber)
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range : $17.90 per hour - $25.60 per hour

Bonus eligible : No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Application window anticipated to close : 12 / 22 / 2025

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.