Front Desk Manager

Job Description

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

COMPANY BENEFITS :

• Growth Opportunities.
• 401K.
• Comprehensive Benefits – Health, Dental and Vision Plans.
• EAP – Employee Assistance Program.
• PTO - Paid Time Off.
• Hotel discounts through IHG, ClubGo, including additional discounted employee benefits through our company Perks website.
• Tuition Reimbursement & Continuing Education Courses.
• Outstanding Company Culture.

The Front Desk Manager will be responsible for bringing the brand promise to life in all front-of-house service departments. The role serves as guest advocate and key advisor to the Guest Services Senior Manager, Director, Senior Director or General Manager and leads some or all of the operation of front office, concierge, security, transportation, and / or resort services. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.

ESSENTIAL DUTIES AND TASKS

QUALIFICATIONS

EDUCATION and / or EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS