Branch Manager

HQNW Branch Manager

HQNW is a locally and veteran owned employment agency serving Western Washington and Oregon. Our purpose is creating opportunities that foster stability and long-term growth in our communities. By providing staffing solutions to local businesses, we help both employees and companies thrive, contributing to the economic strength of the communities we care about. Our core values are tenacity, grit, passion for people, and service excellence. HireQuest offers training in sales, leadership, and more. We have excellent health insurance that is 2 / 3 paid by the company and half paid dental insurance. 18 days of PTO, 11 paid holidays. There is a monthly driving stipend.

Position Summary : The Branch Manager is responsible for all daily aspects of running the branch. This includes ensuring the profitability of the branch and a high level of customer satisfaction. This position develops and maintains strong skills of business development. This is a supervisory position.

Essential Functions : The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position :

• Leadership : Maintain a results-driven leadership approach, leading by example. Lead, develop, coach, and motivate branch staff and create a strong team environment. Ensure that branch employees always follow the HQNW core values. Train and coach all new HQNW employees hired for the branch. Schedule and ensure timely meetings with core staff to ensure metric and goals are hit. Establish a weekly work schedule for branch employees and submit to area manager. Mediate any employee issues using counseling and progressive discipline practices. Ensure workers are appropriately dispatched to job sites, customer orders are serviced and filled, and payouts are timely. Leading and / or delegating any other duties assigned by the Regional Manager or HQNW Corporate as needed.
• Sales (40%) : Start each day by opening the branch office, dispatching, then going out on sales calls, or going on sales and closing branch office. Build relationships with customer visits. Manage and grow existing customer accounts by closing additional up-sell and cross-sell opportunities. Execute branch sales strategy by sourcing and qualifying new leads, maintaining good KPIs, and pricing and closing orders. Find solutions for any staffing issues from customers, and deepen relationships by filling additional roles. Conduct customer calls in a timely manner and resolve escalated issues. Involve area manager when needed. Demonstrate proficient business acumen to include financial performance and success in developing and maintaining customer relationships.
• Operations (40%) : Dispatch temporary employees with clear expectations of site work, client, and behavior. Sign out any PPE or equipment for job with temporary employees and ensure their return. Mitigate any issues with temporary employees. Perform daily and weekly payouts for temporary employees. Submit all billing / invoicing for the branch by close of business on Tuesdays. Ensure that certified payroll is completed each week. Conduct accounts receivable.