Lead Surveillance Agent

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Join to apply for the Lead Surveillance Agent role at Hollywood Casino Aurora

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The lead surveillance agent conducts clandestine surveillance throughout the casino property for the protection of company assets utilizing video and audio capabilities.

Essential Responsibilities

• Monitor casino guests and team members throughout the property
• Observe and videotape table games and electronic gaming devices to ensure integrity on the games
• Observe and videotape count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for
• Observe and videotape cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basis
• Review and report videotaped incidents to the requestor
• Report violations of company policy, procedure, or internal controls
• Take photographs for purpose of proper documentation of incidents and events
• Report illegal or unusual activities to appropriate members of management
• Assist Surveillance Supervisor with training
• Be knowledgeable of Illinois Gaming Board regulations and company internal controls
• Demonstrate an ability and commitment to deliver quality guest service to external and internal guests
• Follow all safety rules

BRING US YOUR BEST.

Qualification Requirements

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$22.00 to $23.10 per hour, based on experience

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Gambling Facilities and Casinos

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