Information Technology Technical Support

Key responsibilities include, but not limited to : Follow established procedures to independently manage tickets providing desktop support for internal staff working locally and remotely in home offices.

Provide quality customer service for employees including occasional help for leadership team. On-site support at Logan office.

Build, configure, and maintain laptop and desktop PCs as well as support printers, desk / soft phones, and mobile devices. Setup company new hires including equipment, accounts, and provide IT orientation. Refresh employee PCs when they reach end of lifecycle.

Microsoft Win11 OS support including BitLocker drive encryption.

Support for MS Apps : Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive.

Access Management using Active Directory and other account administration tools.

Audio / Video support for video conferencing, TVs and projectors.

Participate in IT projects.

Additional IT-related work as required.