Personal Banker Bilingual Legacy Nowe

Associate Personal Banker (SAFE)

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About this role :

Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role you will :

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed
• This SAFE position has customer contact and job duties which may include the offering / negotiating of terms and / or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.

Required Qualifications :

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education. Bilingual speaking and listening proficiency in Spanish / English.

Desired Qualifications :

Customer service focus with experience handling complex transactions across multiple systems. Experience proactively engaging with customers through outreach via phone or email. Ability to educate and connect customer to technology and share the value of mobile banking options. Ability to help customers succeed financially by offering introductions to additional team members as appropriate. Experience working with others on a team to meet customer needs. Experience fostering and developing strong customer relationships. Ability to build strong relationships with internal partners. Ability to follow policies, procedures, and regulations. Ability to identify potential fraud / risky accounts and take appropriate action to prevent loss. Ability to interact with integrity and professionalism with customers and team members. Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer / leadership reporting. Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting. Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues. Support customers and employees in resolving or escalating concerns or complaints.

Job Expectations :

Ability to work a schedule that may include most Saturdays. Must take and pass required language assessment. Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed. This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. This position is not eligible for Visa sponsorship.

Posting Location(s) :

3 PLEASANTVILLE RD OSSINING, NY 10510 1937 COMMERCE ST YORK TOWN HEIGHTS, NY 10562 490 MAIN ST. ARMONK, NY 10562 50 MAPLE ST. CROTON ON HUDSON, NY 10562 920 SOUTH ST. PEEKSKILL, NY 10562 44 WASHINGTON AVE. PLEASANTVILLE, NY 10562 1342 E MAIN ST. SHRUB OAK, NY 10562 350 S BROADWAY TARRYTOWN, NY 10562 962 BROADWAY THORNWOOD, NY 10562

Pay Range : $23.00 - $31.00

Benefits :

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below :

Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement

Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.