Practice Manager

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $95,000.00 - $115,000.00

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Position Summary

The Practice Manager will report to the Director of Clinical Operations for ColumbiaDoctors-NewYork Presbyterian Imaging (CDNYPI) for our Westchester region and will serve as the day-to-day manager providing oversight of our Tarrytown location.

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Responsibilities

• Responsible for the day-day operation of the site related to patient care, quality assurance, policy and procedure, compliance, human resources, marketing outreach, referring physicians concerns, revenue cycle and operations.
• Implements strategic workflow to improve patient satisfaction and revenue cycle.
• Responsible for budget and daily volume benchmarks.
• Manages staff time and disciplinary actions.
• Takes measures to correct and/or resolve situations and ensures that appropriate personnel are involved.
• Orders and maintains supplies for the site, including POs and reimbursements.
• Communicates with vendors regarding orders and deliveries. Reviews and approves all invoices for processing.
• Troubleshoots and tracks Departmental productivity and HR Policy and Procedure.
• In the absence of the site-specific practice manager, directs the activities of the staff with authority to discipline and make decisions.
• Works with the radiologists on a daily basis as needed to facilitate workflow and patient care.
• Addresses patient concerns and implements Departmental goals to meet and exceed target patient satisfaction scores.
• Work with other key management leaders in overseeing scheduling as it relates to Radiology RIS/PACS system, EPIC and patient flow, including other CU referring physicians and Practice Administrator.
• Trains and ensure appropriate coverage for staff vacations for the front desk. Acts as the liaison between all other radiology facilities within the Columbia/NYP network.
• Works with the CDNYPI leadership on departmental projects including but not limited to install/upgrade of equipment, IT upgrades, strategic initiatives to promote increase in practice volume and implementation of new programs/projects.
• Leads daily huddles to review challenges, address bottlenecks, and maintain alignment.
• Leads incident reporting and root cause analysis for safety events or patient complaints.
• Partners with IT on implementation and optimization of EMR systems and patient portal features.
• Other responsibilities as assigned.

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Minimum Qualifications

• Bachelor's degree or equivalent in education and experience, plus four (4) years of relevant experience, which should include healthcare workflow operations and front-end management.

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Preferred Qualifications

• Must have strong strategic planning and implementation skills; ability to communicate effectively; superior communications, written and interpersonal skills. Knowledge of current technology including EPIC, preferred.

• Candidate must be a strategic thinker with strong proven leadership capabilities; and have a track record of partnership development (business to business and client to client). Self-motivated and ability to effectively prioritize and implement multiple priorities in a cross functional team required.

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Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.