Community Support Specialist

POSITION

Community Support Specialist

Position Type : Temporary

Schedule : M-F, 8 : 00 am - 5 : 00 pm (Hybrid Schedule M&F - WFH, Tue, Wed, Thurs - Onsite)

Assignment Length : Approximately 6-Months, possibly Longer.

DESCRIPTION

Under the direction of the Supervisor, Community Supports, the Community Supports Specialist is responsible for reviewing and processing Community Support Services authorization requests and decisions based on evidence-based criteria. This position also ensures provider and member outreach is made in a timely manner while maintaining a high level of customer service. The Community Support Specialist works directly with Community Support providers, community agencies, members / caregivers, and other entities supporting member care to ensure coordinated care and serve as a resource person for internal and external entities for Community Support benefits.

REQUIREMENTS

• Minimum of three (3) years of experience performing or facilitating social work or related services in a community-based setting
• Preferred experience in performing social work or related services in a Managed Care environment
• Bachelor's degree required in social work or a related field from an accredited institution required

KEY QUALIFICATIONS

Maintain a strong working relationship with all IEHP internal departments

INDH