Plumbing Technician - Residential

LeakBot is a smart home device that protects homes from the impact of water damage.

Water damage is the single biggest cause of home insurance claims, accounting for $16 billion of claims every year in the USA.

LeakBot is a patented self-install solution that connects to the home wireless network and, if it detects a leak, notifies the customer via the LeakBot mobile app and provides access to a team of expert LeakBot plumbing technicians to 'find and fix' the problem.

LeakBot partners with insurance carriers including Nationwide, Mutual of Enumclaw, Pure, Selective and Mapfre.

You can learn more about LeakBot here - https : / / leakbot.io / leakbot /

• About the role :

We are looking for a talented plumbing technician to join our dedicated LeakBot plumbing team and provide the exceptional customer service that is the foundation of our company.

You will be supporting end users with leak alerts by finding and fixing leaks identified by LeakBot in their homes. You will also be tasked to identify signs of escape of water damage.

We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.

• PRINCIPAL ACCOUNTABILITIES :
• Finding and fixing water leaks on the mains water plumbing system in residential properties
• Make dealing with alerts from LeakBot effortless. Ensure the customer fully understands the great service you will provide - before, during and after the work is completed.
• Strive to find and fix leaks first time every time, to the highest possible standard with minimal disruption to the customer
• Identifying escape of water damage from all types of water leaks in residential properties
• Adjusting the installation and connectivity on LeakBot devices where required
• Capturing key data via the CRM system while on site on every job
• Treat our customers' property as if it were your own. Make sure you leave the customers property as you found it, clean away debris and waste from site.
• Be a positive part of gaining customer feedback and play an active role in ensuring our processes are effortless
• Make sure you maintain all the right tools, equipment and inventory in the company van using our inventory management procedures and ensure spare parts are purchased locally if not in stock on the van
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Identify potential improvements to the LeakBot device, leak location and repair process and reduce reattends
• Take ownership to continually improve your own skills and knowledge, including keeping up to date with new techniques and industry practice.
• About you :

To be successful in this role you will need to have the following knowledge, skills and attributes :

• Essential :

All relevant plumbing qualifications to fix mains water leaks in residential properties including

At least 5 years industry experience

Plumbing installation experience

A full driving license

Basic PC skills including experience with Microsoft Office

Able to approach and resolve problems logically

Demonstrate commitment and enthusiasm for the task in hand

Experience working with members of the public, with an ability to deal with customers effectively

A positive and pro-active attitude

Having the ability to quickly identify problems, form solutions and execute step by step troubleshooting procedures

• Desirable :

Experience of working with leak detection equipment

• Additional details :

Geographic location - Based in the State of Massachusetts, but will be required to work in other areas across the US from time to time including Connecticut, Rhode Island, New York, Vermont, New Hampshire & Maine.

Hours of Work - 40 hours per week Monday to Friday. Typically, this is arranged through five shifts of 8 hours.

Job Type : Full-time

Pay : $40.00 - $45.00 per hour

Benefits :

• 401(k) matching
• Company truck
• Fuel card
• Health insurance
• Paid time off

Application Question(s) :

• Do you have at least 5-years experience as a plumber working in residential properties?
• Are you happy to travel throughout the state of Massachusetts to attend customer visits?

Work Location : On the road