Senior Director, Enterprise Applications & Operations

Description

Sr Director, Enterprise Applications & Operations

Remote or hybrid to Wayne, PA or Naperville, IL

How You'll Contribute to Our Mission

The Senior Director of Enterprise Applications & Operations is a visionary leader who owns the strategy, design, and delivery of Frontline Education’s internal enterprise applications, analytics platforms, data governance, and cloud / IT operations. Reporting to the Chief Technology Officer, this role leads a team of BI analysts, data engineers, architects, and system specialists to build robust, scalable, and AI-powered data solutions that drive insight, efficiency, and sustainable processes across the business.

How You'll Drive Success

Strategic Leadership & AI Thought Leadership

Define and drive the Enterprise Applications & Operations roadmap, with a strong focus on AI / ML enablement, ensuring alignment with Frontline’s strategic goals and corporate data strategy.

Own Frontline’s internal data architecture and availability — identifying opportunities for predictive analytics, optimizing decision-making, and automating workflows.

Champion best practices in data governance, ethical AI usage, model lifecycle management, and bias mitigation to ensure responsible adoption of emerging technologies.

Sustainable Workflow Innovation

Lead the design and implementation of automated, AI-enabled workflows for ETL, data cleansing, reporting, and system integrations—reducing manual effort and technical debt.

Establish metrics and monitoring for workflow efficiency, model performance, governance compliance, and data quality, iterating to create self-sustaining pipelines.

Collaborate with DevOps / SRE teams to embed observability and continuous-learning loops into data and application lifecycles.

Team Management & Culture

Build and mentor a high-performing, cross-functional team of BI Analysts, Data Engineers, Systems Architects, and AI specialists.

Foster a culture of experimentation, continuous learning, and “fail-fast, learn-fast” innovation.

Oversee talent planning, performance reviews, and professional development to upskill teams in cloud-native and AI technologies.

Enterprise Systems & Data Architecture

Own the design, deployment, and maintenance of critical platforms :

BI & Analytics : Power BI, SSAS, Azure Synapse, Snowflake

Data Engineering : ETL / ELT (Tray.io, Azure Data Factory), data lake architecture, real-time streaming (Kafka, Event Hubs)

Integrations & CRM : Salesforce, REST / GraphQL APIs, iPaaS solutions

Ensure systems are built with governance controls – encryption, role-based access, privacy handling, auditing, logging, and more – and are designed for continuous integration of new AI tooling.

Operational Excellence & Performance

Drive end-to-end delivery of data solutions : roadmap planning, agile project management, sprint execution, and release management.

Improve monitoring, anomaly detection, and governance checkpoints for data pipelines and application performance.

Define and track KPIs for system reliability, data accuracy, governance compliance, user adoption, and workflow throughput.

Cross-Functional Collaboration

Serve as the liaison to Strategy, Finance, and more to translate business goals into technical requirements and deliver actionable insights.

Partner on SaaS go-to-market and financial forecasting to enforce corporate metric definitions and ensure a single source of truth for key metrics.

Ensure all systems and AI initiatives comply with regulatory standards and internal security protocols, driving governance awareness across the organization.

What You Bring to Help Us Grow

10+ years in leadership roles spanning enterprise applications, BI, data engineering, or operations technology.

Proven track record driving AI / ML or advanced analytics initiatives in an enterprise setting.

Expertise in data architecture, ETL / ELT, cloud data platforms (Snowflake, Azure Synapse, AWS Redshift).

Hands-on experience with BI tools (Power BI, SSAS) and ML frameworks (TensorFlow, PyTorch, Azure ML).

Strong program and project management discipline, with success delivering complex, cross-functional technology programs.

Exceptional people leader : coaching, mentoring, and scaling high-impact engineering and analytics teams.

Preferred

Master’s or advanced certification in Data Science, AI, Computer Science, Data Governance, or related field.

Experience with data science lifecycle management (MLOps), generative AI, and model governance.

Background in SaaS business operations, subscription renewals, and financial analytics.

Familiarity with Informatica, Tray.io, Salesforce APEX, and cloud-native DevOps practices.

Core Competencies

Strategic & Innovative Mindset : Envisions and executes AI-enabled data strategies.

Analytical & Technical Acumen : Deep understanding of modern data architectures and ML pipelines.

Leadership & Communication : Influences and aligns stakeholders at all levels.

Service-Oriented & Collaborative : Champions “we over me” servant-leadership.

Operational Rigor : Delivers reliability, security, governance, and scalability in fast-paced environments.

Our Mission, Our People, Our Purpose

At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.

As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most : the human drive to learn, improve, and make a difference.

How We Support Growth, Balance, and Well-Being

• Personalized Time Off : Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
• Paid Sick Time : Separate, dedicated sick leave to care for yourself or loved ones.
• Volunteer Time Off : Paid time to give back and support causes that matter to you.
• Ten Paid Holidays : Enjoy meaningful moments and traditions throughout the year.
• Our Philosophy : We believe time away from work helps you bring your best self to it.

Continuous Learning and Growth

Health, Happiness, and Purpose

Compensation & Benefits

Salary Range : $175,000 - $230,000 per year (based on experience, skills, and internal equity).

Bonus eligibility, 401(k) match, ESPP, comprehensive health benefits.

Personalized PTO and tuition reimbursement for eligible coursework.

Inclusion, Belonging & Equal Opportunity

Frontline Education is an equal opportunity / affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.

Interview Process & Data Privacy

As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.

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