INSURANCE BUSINESS PROCESS IMPROVEMENT DIRECTOR - 71692

Executive Service

INSURANCE BUSINESS PROCESS IMPROVEMENT DIRECTOR

Department of Commerce and Insurance

Insurance Division

Nashville, TN

Minimum Monthly Salary : $5,591.00

Closing Date : 10 / 20 / 2025

Who we are and what we do :

Tennessee Department of Commerce and Insurance, Insurance Division Insurance Regulation for over 2,000 licensed entities and over 350,000 licenses agents.

How you make a difference in this role :

Your attention to detail, high level of organization, and strategic thinking will help our Division operate at its best.

Job Overview :

This position liaises between the Insurance Division, other Department Divisions, and other state Departments with impacts on Insurance Division operations to ensure efficiencies and identify problems and opportunities.

Key Responsibilities :

• Attend divisional staff meetings.
• Collaborate with stakeholders to identify opportunities to implement best practices.
• Leverage current technology to improve efficiency and business processes.
• Coordinate and produce certain required internal and external reports.
• Collaborate with STS and other software vendors to resolve software issues.
• Perform certain audit functions.
• Oversee and ensure the successful implementation of any new systems,
• Ensure that all process changes are documented through a formal change control process.
• Establish proficiency in all software applications used by Divisional staff and prepare to act as a resource.
• Special projects as determined by the Assistant Commissioner

Minimum Qualifications :

Preferred candidates will have excellent analytical skills and attention to detail, exceptional written and oral communications and interpersonal relations. Preferred candidates will also be able to establish priorities among changing agendas and the multiple sections of the Insurance Division. Two or more years of professional administrative or project coordination experience.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and / or federal civil rights laws.