OR Parts Sales Associate - Back Counter

Job Description

Job Description

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful : commitment, compassion, hard work and a desire for each other to succeed. No matter your level when you join us, we want to help you grow.

POSITION OVERVIEW

The Parts Sales Associate is charged with handling customer parts needs including telephone and direct contact at the parts counter. Achieving assigned parts department sales and inventory objectives and maintaining high levels of customer satisfaction, while following RWC International, Ltd. policies and procedures.

DUTIES & RESPONSIBILITIES

Direct sales to customers

Handle customer inquiries and parts needs on the telephone and at the parts counter.

Maintain parts inventory, parts displays, and reference materials.

Respond to customer inquiries and needs for parts including telephone inquiries and direct contact at the parts counter.

Identify customer parts needs.

Recommend requested parts as well as additional parts to support the customer needs.

Handle customer questions / problems and respond effectively to customers.

Explain the functions, features, and benefits of International and other stocked parts.

Negotiate key sales issues and handling objections as appropriate.

Close and secure the order.

Locate and provide the parts to the customer.

Handle parts returns and including warranty processing.

Complete sales transaction.

Follow all policy requirements when processing cash, check, warranty, and credit card transactions.

Develop positive working relationship with key customer personnel and co-workers.

Maintain professional appearance.

Salary range for Parts Sales Associate (depending on role and experience level) can range from $18.00-$30.00 / hour.

ACTIVITY AND KNOWLEDGE REQUIREMENTS

Employee safety is a prime concern of RWC. This position is not a safety sensitive position (unless forklift operation is required in your location) and may fall under the requirements of the RWC Drug and Alcohol policy.

• Bilingual skills preferred.
• High degree of product and technical knowledge
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have strong verbal and written communication skills.
• Must conduct his / herself in a professional manner
• Have the ability to work other shifts to cover vacations or sick days.

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M / F / V / H