Job Description
Job Description
Description :
Job Title : Pre-Collections Supervisor
Job Type : Full-Time
Location : On-site role, frequent travel to facilities (daily / weekly), with occasional remote flexibility.
We are seeking a dedicated and detail-oriented Pre-Collections Supervisor to oversee patient pre-collection activities within our healthcare organization. This role offers an exciting opportunity to lead a team, optimize collection processes, and contribute to improved financial performance while ensuring excellent patient service. If you have a strong background in healthcare billing, supervisory experience, and a passion for operational excellence, we encourage you to apply.
Key Responsibilities :
Supervisory & Operational Duties
- Lead daily pre-collection operations including on-site collections, software oversight, and patient estimate communications across multiple channels.
- Provide training and support to facility and PAA teams, conduct performance reviews, and implement data-driven process improvements.
Collection Analysis & Optimization
Analyze payment trends and refund data to identify inefficiencies and recommend workflow enhancements.Develop predictive models and visualizations to improve forecasting and support escalation resolution strategies.Pre-Collection Metrics & Reporting
Maintain and enhance dashboards tracking key metrics like collection volumes, refund trends, and site satisfaction.Generate recurring and ad hoc reports to inform leadership decisions and update protocols based on performance insights.Skills and Qualifications :
Strong analytical skills with the ability to interpret performance data and implement improvementsExtensive knowledge of healthcare billing, coding, and collections processes3 to 5 years of relevant experience, including prior supervisory or team lead rolesProficiency with healthcare software tools and billing systemsExcellent communication and interpersonal skillsAssociate degree required; bachelor’s degree preferredAbility to travel to multiple facilities as neededJoin our team and be part of a dynamic organization committed to operational excellence and patient-centered service. We offer a collaborative work environment, opportunities for professional growth, and comprehensive benefits to support your career development.
Requirements :