New Graduate Claims Development Program (Worcester, MA)

Casualty Associate Adjuster

Our Casualty Claims team is currently seeking early in career talent to join our Claims Development Program in our Worcester, MA location. This is a full-time non-exempt role.

Position Overview

The Casualty Associate Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of casualty claims in alignment with policy provisions, industry best practices, and applicable jurisdictional regulations. This role involves accurate input and management of claim data, as well as providing clear guidance to insureds and claimants throughout the claims process and available options.

In This Role, You Will

Engages with New Graduate Claims Development Program cohort and learning support system, including management, Learning & Development consultants, team leads and formal / informal mentors.

Participates in a structured casualty claim training program supporting professional development through Learn, Reflect, Apply methodology.

Microlearning

Interactive Experiences

Post-Training Reinforcement

Opportunity to join the Hanover GRID mentorship program

Responsibilities / Essential Functions

Will collaborate with and gain exposure to multiple lines of business

Learns and applies core casualty claim concepts under supervision while building confidence and expertise in delivering high-quality outcomes.

Conducts recorded phone interviews with involved parties to confirm cause of loss, coverage, liability, and damages.

Obtains all required insurance adjusting licenses during the onboarding experience.

Leverages critical thinking to analyze, evaluate, and negotiate claims of varying complexity.

Identifies potentially suspicious or fraudulent claims and escalates appropriately in collaboration with Special Investigations Unit (SIU).

Skills & Capabilities

Analytical Reasoning : Identifies problems, gathers relevant data, and develops effective solutions.

Customer Centricity : Prioritizes customer needs, builds trust, and delivers exceptional service.

Digital Fluency : Leverages technology to access, evaluate, and communicate information efficiently.

Persuasion and Influence : Uses interpersonal skills to gain support and reach mutually beneficial outcomes.

Professional Insurance Acumen : Applies growing technical knowledge to address challenges and adapt to industry trends.

Planning and Execution : Effectively plans, prioritizes, and manages time and resources to meet goals.

What You Need To Apply

Bachelor's degree required, degree in insurance or risk management and 0-3 years of relevant work experience preferred.

Demonstrates foundational knowledge of insurance concepts (preferred) with the ability to steadily build proficiency

Ability to operate a personal computer and standard office equipment efficiently.

Capable of sitting and / or standing for extended periods during the workday.

Flexibility to work on-site as required by business needs.

Willingness and ability to travel as necessary for the role.

Comfortable working in a dynamic, fast-paced, and occasionally high-pressure environment.

Ability to perform duties in environments that may include moderate noise levels.

Must maintain a reliable, high-speed home internet connection to support remote work responsibilities.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.