Coordinator - Clinical Best Practices

Job Title : Coordinator - Clinical Best Practices

Department : Standards, Training and Practices Division, 988 Suicide & Crisis Lifeline

Reports to : Manager- Clinical Best Practices

Location : Remote

Schedule : M-F 9-5pm EST

Salary Range : $66,000 - $76,000

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's

groundbreaking solutions have delivered high quality services and support, when, where and how

people need it for over 50 years. Through our state-of-the-art technology-enabled services,

community wellness programs, and advocacy and education work, we are building a society in which

emotional wellness can be a reality for everyone.

The 988 Suicide & Crisis Lifeline (988 Lifeline) is a National program administered by Vibrant. The 988

Lifeline is a national network of independently owned crisis contact centers across the country. The

Standards, Training and Practices (STP) Division of the 988 Lifeline is responsible for managing best

practices in clinical interventions for suicide prevention for this network.

Position Overview :

The Coordinator for Clinical Best Practices is responsible for coordinating clinical projects for the

Standards, Training and Practices Division. Duties include supporting 988 Lifeline network centers in

utilizing best clinical practices in the care of high frequency and challenging contacts, providing guidance

and technical assistance to centers around issues related to contacts originating from correctional

facilities, violence and threat assessment, developing and expanding materials related to follow-up

services and care transitions and other areas of specialized expertise.

Duties / Responsibilities :

• Provide coordination for issues related to high frequency contacts and challenging contacts,
• offering clinical guidance and technical assistance to centers on assisting these callers locally.
• Review monthly reports on high frequency callers and work with affected centers on
• strategies to better assist these callers while increasing center capacity
• Interface with National Back-up centers to review and create strategies to manage high
• frequency or challenging callers affecting multiple centers in the back up network
• Maintain the Queuing Service for high frequency and challenging callers.
• Review Queuing Requests from network centers, conduct routine monitoring of queued
• numbers and continuously evaluate effectiveness.
• Provide coaching on less restrictive interventions that the center could use to provide
• appropriate support to the caller, interface with IT to process requests, and review
• effectiveness at intervals, removing callers from the queuing service as appropriate
• Expand Lifeline's ability to offer expertise to crisis centers in new areas through consultation
• with subject matter experts and the development of documents that centers may use for
• reference and training
• Develop, update, disseminate, and provide technical assistance regarding clinical best practices
• for the 988 network related to specialized expertise as assigned, such as :
• Clinical guidance on conversations that originate from correctional facilities
• Providing ongoing care of callers / chatters / texters / videophone users through follow-up
• Support centers in the formation of relationships with hospitals, and other community
• partners to enhance safety and facilitate care coordination
• Clinical guidance on conversations involving violence and threat assessment.
• Assist in maintaining and updating content for the Follow-up Matters microsite and respond to
• email inquiries originating from the microsite, as assigned.
• Represent 988 Lifeline at major national or regional conferences and advisory committees that
• will enhance 988 Lifeline's recognized leadership in clinical best practices.
• Provide guidance and support as a Subject Matter Expert in clinical best practices within Vibrant
• as well as to the network and external partners.

Qualifications :

Required Skills :

Travel Requirements :

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.