Tier 2 Customer Support Specialist

A company is looking for a Tier 2 Specialist to provide customer service and support for inquiries related to travel management.

Key Responsibilities

Provide customer service for basic and escalated inquiries via multiple channels

Handle high volume inbound calls, chats, and emails while ensuring compliance with travel regulations

Support updates to Standard Operating Procedures and provide feedback on processes and trends

Required Qualifications

High School diploma or equivalent with 6 months of customer service experience

Ability to obtain Public Trust clearance

US Citizenship (no dual citizenship)

6+ months of customer service experience required

May have additional training or education in area of specialization