Director of Base Experience

Director of Base Experience

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits :

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• More employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus :

Job Summary :

The Director of Base Experience is responsible for oversight, management, and leadership of all aspects of base operations, including but not limited to Parking, Transportation, Village Grounds, Public Safety, Building Maintenance, Ticket / Pass Offices, Ice Rink Operations, and other resort support departments such as uniforms and resort signage. This role ensures seamless guest experiences from arrival through departure and serves as a key liaison between the resort, enterprise, and community.

As a senior leader, this position drives talent development, team performance, business results, and strategic direction for all Base Experience lines of business. The ideal candidate has senior-level operations management experience, proven ability to lead complex teams across multiple locations, and excels in strategic vision and solution-oriented thinking. This role also includes active participation and leadership on Homeowners Associations (HOAs) and community boards, strengthening relationships and aligning resort priorities with community interests.

Job Specifications :

Job Responsibilities :

Direct and monitor all aspects of Base Experience to ensure exceptional guest service, safety, and alignment with resort and company goals.

Represent the resort on HOAs and community boards, fostering collaboration and alignment on shared priorities.

Oversee Parking, Transportation, Village Grounds, Public Safety, Building Maintenance, Ticket / Pass Offices, Uniforms, Ice Rink Operations, and Signage.

Build and develop a high-performing leadership team aligned with company culture and priorities.

Ensure consistent, exceptional service across all guest touchpoints from pre-arrival to departure.

Job Requirements :

The expected pay range is $88,869 - $114,225 + annual bonus + Equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market : Sacramento Nearest Secondary Market : Elk Grove