Talent.com
Retail Store Supervisor
Retail Store SupervisorSunnyside • Cape Coral, FL, US
Retail Store Supervisor

Retail Store Supervisor

Sunnyside • Cape Coral, FL, US
6 days ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Retail Store Supervisor

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

Job Summary

The Sunnyside

  • Retail Store Supervisor will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the company's mission to normalize, professionalize, and revolutionize cannabis.

At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have :

  • Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.
  • Knowledge of retail business fundamentals, including inventory management, opening / closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.
  • Elevated skills in decision making, active listening and problem solving.
  • Advanced cannabis product knowledge and industry compliance standards.
  • Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service
  • Core Job Duties

  • Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.
  • Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
  • Respond to all employee's questions, concerns or suggestions and communicate team resource requirements to management.
  • Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management.
  • Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
  • Ensure team accountability to compliance with all company policies, procedures, state and local laws.
  • Manage escalated customer concerns and respond to complex or nonstandard product questions.
  • Investigate any cash, POS or product discrepancies and escalate / record appropriately.
  • Troubleshoot technical issues or glitches in POS system.
  • Verify inventory counts and cash deposit totals; reconcile any discrepancies.
  • Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
  • Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
  • Ability to walk or stand for extended periods of time
  • Required Experience, Education and Skills

  • High School Diploma or equivalent
  • 3 - 5 years' experience in customer service
  • 1+ year experience leading or mentoring a team; cannabis experience preferred
  • Excellent customer service skills
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Excellent communication, interpersonal, and persuasive skills
  • Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA / HSA programs, LTD / STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

    Pay Range : $20.50 - $20.50 USD

    In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry
  • Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

    Create a job alert for this search

    Retail Supervisor • Cape Coral, FL, US

    Related jobs
    Retail Manager

    Retail Manager

    Leaders Furniture • Port Charlotte, FL, US
    Full-time
    Retail Team : Retail Store Managers.For over 50 years, Leaders Furniture has been enhancing Florida lifestyles with high-quality, value-priced outdoor furnishings. As one of North America’s largest ...Show more
    Last updated: 5 hours ago • Promoted • New!
    Clean Team / Courtesy - Up to $15.00 / hour, based on experience Hiring Now

    Clean Team / Courtesy - Up to $15.00 / hour, based on experience Hiring Now

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Grocery - Up to $15.00 / hour, based on experience Immediate Opening

    Grocery - Up to $15.00 / hour, based on experience Immediate Opening

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Fill and rotate cases and displays (may be some heavy liftin...Show more
    Last updated: 30+ days ago • Promoted
    Retail Keyholder (Store 4969)

    Retail Keyholder (Store 4969)

    GameStop • North Fort Myers, FL, US
    Full-time
    At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, a...Show more
    Last updated: 2 days ago • Promoted
    Retail Keyholder (Store 5552)

    Retail Keyholder (Store 5552)

    GameStop • Fort Myers, FL, US
    Full-time
    At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, a...Show more
    Last updated: 30+ days ago • Promoted
    Jerry's Foods Sanibel - Clean Team / Courtesy

    Jerry's Foods Sanibel - Clean Team / Courtesy

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Area Supervisor

    Area Supervisor

    Ross Stores • Fort Myers, FL, US
    Full-time
    Our values start with our people, join a team that values you!.Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth...Show more
    Last updated: 30+ days ago • Promoted
    Clean Team / Courtesy - Up to $15.00 / hour, based on experience Immediate Opening

    Clean Team / Courtesy - Up to $15.00 / hour, based on experience Immediate Opening

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Jerry's Foods Sanibel - Clean Team / Courtesy Hiring ASAP

    Jerry's Foods Sanibel - Clean Team / Courtesy Hiring ASAP

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Store Supervisor

    Store Supervisor

    Florida Staffing • Fort Myers, FL, US
    Full-time
    Join the #HamFam! After more than 65 years, The Honey Baked Ham Company continues to be a successful, family-owned business, serving customers at our 425+ retail locations across the United States....Show more
    Last updated: 2 days ago • Promoted
    Retail Keyholder (Store 0156)

    Retail Keyholder (Store 0156)

    GameStop • Port Charlotte, FL, US
    Full-time
    At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, a...Show more
    Last updated: 30+ days ago • Promoted
    Clean Team / Courtesy

    Clean Team / Courtesy

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Clean Team / Courtesy - Up to $15.00 / hour, based on experience Hiring ASAP

    Clean Team / Courtesy - Up to $15.00 / hour, based on experience Hiring ASAP

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Grocery Immediate Opening

    Grocery Immediate Opening

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Fill and rotate cases and displays (may be some heavy liftin...Show more
    Last updated: 30+ days ago • Promoted
    Jerry's Foods Sanibel - Clean Team / Courtesy - Up to $15.00 / hour, based on experience Hiring Now

    Jerry's Foods Sanibel - Clean Team / Courtesy - Up to $15.00 / hour, based on experience Hiring Now

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Clean Team / Courtesy Immediate Opening

    Clean Team / Courtesy Immediate Opening

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Clean Team / Courtesy - Up to $15.00 / hour, based on experience

    Clean Team / Courtesy - Up to $15.00 / hour, based on experience

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted
    Jerry's Foods Sanibel - Clean Team / Courtesy - Up to $15.00 / hour, based on experience

    Jerry's Foods Sanibel - Clean Team / Courtesy - Up to $15.00 / hour, based on experience

    Jerry's Enterprises Inc. • Sanibel, FL
    Part-time
    Sunday – Saturday, varied hours.Individuals applying for this position should be willing to : .Make lasting connections with our customers. Prepare the store by keeping floors clean, carts in the stor...Show more
    Last updated: 30+ days ago • Promoted