Talent.com
LEAD HOST

LEAD HOST

Acme Ventures LLCSanta Barbara, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description : Who We Are :

Acme Hospitality is a growing hospitality group based in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA.

Mission & Core Values :

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary :

As a lead member of our front-of-house service team, you are responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. You will provide guests with a warm welcome and ensure a smooth and enjoyable dining experience as well as lead and direct co-hosts and support departments. As the first point of contact for guests you play a crucial role in creating a positive first impression.

Additionally, you may be scheduled to support Front of House Management in operations. In this role as Supervisor, you will oversee and direct all FOH departments and ensure our guests have an excellent dining experience. You may be responsible for Opening and / or Closing duties, managing team members and interacting and assisting all guests.

RESPONSIBILITIES

  • Guest Relations : The Lead Host is responsible for welcoming guests to the restaurant and ensuring that their overall dining experience is enjoyable and memorable. This includes greeting patrons upon arrival, escorting them to their tables, and addressing any special requests or concerns they may have.
  • Reservations : Managing reservations is a significant part of the Lead Host role. You will coordinate table assignments and ensure that the dining room is efficiently utilized. This involves keeping track of reservations, accommodating special requests, and managing table turn times and waitlist. The Lead Host will work closely with Management and Operations to build an optimized seating plan in Resy, ensuring that all hosts are clear on reservations policies and strategies.
  • Seating Arrangements : The Lead Host is responsible for organizing and optimizing the seating plan to ensure a smooth flow of service. You must balance the demands of reservations with walk-in customers, taking into consideration server sections and the overall layout of the dining area.
  • Staff Coordination : Collaborating with the kitchen and waitstaff is crucial for the Lead Host. You will coordinate with the Chef, Managers and servers to ensure that the pacing of the meal is in sync and that any special dietary requests are communicated effectively.
  • Menu Knowledge : A strong understanding of the menu, including ingredients, preparation methods, and wine pairings, is essential. The Lead Host should be able to answer questions about the menu and provide recommendations based on the guest's preferences.
  • Problem Resolution : In the event of any issues or complaints, the Lead Host should be adept at resolving conflicts diplomatically and ensuring that the guest's concerns are addressed promptly and professionally.
  • Elegance and Professionalism : The Lead Host is often a visible and authoritative figure in the dining room. You should exude a sense of elegance, professionalism, and confidence, setting the tone for the entire dining experience.
  • Training and Supervision : The Lead Host will be involved in training and supervising the host and other front-of-house staff, ensuring that everyone adheres to the restaurant's service standards and protocols.

Administrative hours to be scheduled for pre opening duties, confirming reservations and emailing with large reservation requests, answering phone messages and supporting the training of new team members.

Supervisory shifts will be scheduled as needed by the General Manager, with proper notice and communication. Supervising shifts may include opening and closing duties along with directing and overseeing service consistent with co-managers.

Requirements : Requirements :

  • 3 to 5 years in a Lead Host role in a fine dining or upscale restaurant is preferred.
  • Excellent customer service and communication skills to interact with guests in a friendly and professional manner.
  • Professional and polished appearance, adhering to dress code and grooming standards.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong organizational skills to manage reservations, waitlists, and seating arrangements efficiently.
  • Familiarity with reservation management systems and basic computer skills.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Positive attitude and ability to remain calm under pressure.
  • Excellent problem-solving and decision-making skills.
  • Knowledge of fine dining etiquette and service standards.
  • Ability to work well in a team and collaborate effectively with colleagues.
  • Ability to stand and walk for extended periods.
  • Strong attention to detail and accuracy in managing reservations and guest information.
  • Ability to handle guest concerns or complaints in a professional and diplomatic manner.
  • Familiarity with the local area and knowledge of nearby attractions or services that may be of interest to guests.
  • Current Food Handler Certification

    • Job Status : Non-Exempt

    Important Notice :

    This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

    ALL POSITIONS : GREET ALL YOU MEET

  • Say hello to everyone you see and make eye contact (SMILE).
  • Remember the guest or team member’s names and use them often

    • SELL THE PROPERTY

  • Sell the services and facilities of the property first.
  • Help the company obtain new customers and retain current customers.
  • Memorize basic property information; be able to give accurate directions.
  • Thank our guests for their business AND invite them to return.

    • TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

  • Listen and respond with empathy to guest or team member inquiries and stay with the individual until he / she is satisfied.
  • If a guest or team member asks for directions, DO NOT POINT – escort the guest or team member to the destination.
  • Never say, “NO”, ask for assistance.

    • PROMOTE SAFETY AND SECURITY

  • Never mention a guest’s name and room number in the same conversation.
  • Never give out a room number. Maintain guest privacy and confidentiality.
  • Always knock and announce your department before entering a guest room.
  • Know your property’s emergency procedures.
  • Protect the company’s property against damage or loss.
  • Report any unsafe working condition.

    • PRACTICE CONTINUOUS IMPROVEMENT

  • First, master the basics! DO IT RIGHT THE FIRST TIME!
  • Look for ways to do your work better, faster and smarter. Share those ideas.
  • Be part of the solution; always accompany criticisms with suggestions for improvement.
  • Keep an open mind; be “flexible” to do new things and old things in new ways.

    • PROJECT A POSITIVE, PROFESSIONAL IMAGE

  • Follow the company appearance standards at all times.
  • Always wear your name badge and gaming badge (if needed).
  • Keep your work area clean and professional.
  • Never discuss internal business in front of guests.

    • TAKE PRIDE IN ACME HOSPITALITY

  • If you see something on the floor, pick it up.
  • Show proper care for tools, equipment and facilities.
  • Speak positively about the company and your co-workers.

    • PRACTICE TEAMWORK

  • Pitch in and help – Don’t wait to be asked.
  • It is okay to ask for help.

    • RESPOND WITH A SENSE OF URGENCY

  • Do not let obstacles become your excuse.
  • Be flexible – accomplish the task and follow-up.

    • HAVE FUN

  • Have fun and carry a great positive attitude. Being “positive” and “upbeat” does wonders for you and those around you.

    • GUEST SERVICE STANDARDS

  • Always remember to practice the Guest Service Standards for both internal and external guests.
  • Smile
  • Greet
  • Respond
  • Resolve
  • Thank and Invite Back

    • Systems you need to know :

    Focus POS, Microsoft Office, Google, Resy, Opentable

    The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.

    Requirements : Requirements :

    Walking - Constant

    Sitting - Frequent

    Climbing - OCCASIONAL

    Crawling - N / A

    Kneeling - FREQUENT OCCASIONAL

    Bending - OCCASIONAL FREQUENT

    Reaching above Shoulder - Constant FREQUENT

    Lifting : 10 lbs. - Constant

    11 - 20 lbs. - Constant

    21 - 50 lbs. - FREQUENT

    50 - 100 lbs. - OCCASIONAL

    Carrying : 10 lbs. - Constant

    11 - 20 lbs. - Constant FREQUENT

    21 - 50 lbs. - OCCASIONAL FREQUENT

    51 - 100 lbs. - OCCASIONAL

    Pushing - Constant

    Pulling - Constant

    Manual Dexterity - Constant

    Bi-Manual Dexterity - Constant

    Fine Motor Skills - Constant

    Gross Motor - Constant

    Eye / Hand Coordination - Constant

    Near Vision - Constant

    Far Vision - Constant

    Color Recognition - Constant

    Hearing - Constant

    Other -

    ENVIRONMENTAL FACTORS

    Working Outside YES

    Working Inside YES

    Working alone YES

    Working closely with others YES

    Excessive cold / heat YES

    Excessive humidity / dampness YES

    Noise / Vibrations YES

    Working above ground YES

    Working below ground NO

    Working with chemicals / solvents / detergents / cleaners YES

    Working on uneven surfaces NO

    Operating moving equipment or vehicles NO

    Working around machinery or moving equipment YES

    Climbing on scaffolds or ladders YES

    Working under hazardous conditions NO

    Create a job alert for this search

    Lead Host • Santa Barbara, CA, US