Claims Operations Manager Maryland Medicaid

Manager Of Claims Management

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Position Summary

The Manager of Claims Management is responsible for overseeing Medicaid claims operations, inventory management, quality assurance, and compliance monitoring. This role ensures timely and accurate processing of Medicaid claims in accordance with state and federal regulations, contractual requirements, and organizational performance standards. The manager partners cross-functionally with Provider Relations, Configuration, Compliance, Finance, Appeals and Grievance, and Medical Management.

Key Responsibilities

• Manage daily Maryland Medicaid claims operations to ensure timely and accurate claims adjudication and payment.
• Direct and support claims supervisors, auditors, and analysts; provide coaching, workload direction, and performance management.
• Oversee inventory levels, turnaround times (TAT), backlog reduction, reduction of claims interest, suspended claims work queues, and provider dispute resolution.
• Drive improvements in auto-adjudication rates, accuracy, and first-pass resolution.
• Ensure all claims processes comply with : state Medicaid regulations and billing guidelines, CMS requirements and federal managed care rules, timely filing laws and encounter data reporting requirements.
• Support readiness reviews, audits, Corrective Action Plans (CAPs), and state submissions.
• Implement QA programs to monitor claim accuracy, provider payment integrity, and policy adherence.
• Review and analyze claims performance dashboards, error trends, and key metrics (TAT, payment accuracy, denial rates, encounters, etc.).
• Partner with Finance on claims reserves, cost-of-care reporting, and reconciliation issues.
• Work closely with Configuration, C otiviti and Claim Xten to resolve system issues, benefit configuration errors, and pricing or editing defects.
• Partner with Provider Relations to address contractual interpretation questions and recurring provider submission issues.
• Collaborate with Utilization Management / Medical Management on authorization-related claims issues.
• Coordinate with Compliance and Legal on regulatory changes and required process updates.
• Lead initiatives to streamline workflows, automate processes, reduce manual interventions, and improve accuracy.
• Drive root-cause analysis and implement sustainable corrective actions.
• Participate in the development of policy and procedure updates for Medicaid claims operations.

Required Qualifications

Preferred Qualifications

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is :

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on : 11 / 29 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.