Technical Support Representative - ON-SITE POSITION

Johnson Outdoors Inc.Mankato, Minnesota, United States

17 hours ago

Job type

Full-time

Job description

Description

Technical Support Representative

This Technical Support Representative position is on-site in our Mankato, Minnesota office.

What you will be doing :

Educate effectively with our customers and promote self-serve options.
Provide pre-sale and post-sale support to consumers and retail channel partners in the form of product selection based upon their boat size and features, pricing, and trouble-shooting advice to install, repair product or direct them to an Authorized Service Provider. Enter orders for replacement parts, repair authorizations, facilitate return process during or after the warranty period. Document the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
Communicate trending topics to Leads regarding Product integrity and Brand integrity.
Maintain and monitor personal performance metrics to ensure department KPI's (key performance indicators) are met.

What you will need to succeed :

This position will respond to our US and Canadian consumers who own / operate Minn Kota trolling motors, which are electric powered motors to help maneuver and position the boat for the best fishing experience. Don't worry. You don't have to be an avid angler or mechanic to be a great Technical Support Representative. However, having a Technical / Mechanical aptitude is highly preferred and will make you more successful. A high school diploma or equivalent is required for your education. Typically, we require a minimum of 1 year of experience in a technical customer support role and 2 years of overall customer service experience.

Technical / Mechanical aptitude which may include boat rigging requirements, battery power knowledge, boat safety and compliance, knowledge of watercrafts, and how this is used with our products. Or, similar technical / mechanical applications that are equivalent.

Demonstrate mechanical aptitude to comprehend and understand resource materials such as dimensional drawings, specifications, part diagrams, installation manuals, owner / operator manuals, and Repair Manuals to then communicate these clearly to our customers via phone / email / chat.

Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems and make product recommendations.

General knowledge of the Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learn software applications and strong typing abilities.

Compensation range $20.00 - $30.00 per hour. (Depends on experience).

About Us :

A few pointers about our culture :

Entrepreneurial spirit and innovation are in our bones! We authentically innovate trusted equipment that gets people out there.

We are laser-focused on our consumers, and passionate about inspiring people to actively engage with the amazing awe of the outdoors again and again.

We strive to create meaningful, healthy change in the world as individuals and as a family of brands.

We value team members who are willing to wear many hats; who take personal initiative, anticipating what needs to be done, and figuring things out to make them happen; but who are also willing to ask for help, to assist others and work together.

What you will receive :

Share in the company's success - Competitive base salary, with additional earning potential through participation in the annual discretionary cash profit sharing program, and eligibility for annual pay increases.

Find your work / life balance with generous paid time off and holiday benefits, a full benefits package including 2 health insurance plans and wellness plans.

Further your career with performance development training opportunities including our tuition assistance program.

Plan for your future with our 401k with company match and deferred retirement contributions, Sons & Daughters Scholarship program, life and LTD insurance, and more.

All qualified applicants will receive consideration for employment at Johnson Outdoors (and all subsidiaries) without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Johnson Outdoors is proud to be an affirmative action and equal opportunity employer.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact Human Resources at to let us know the nature of your request and your contact information.

JOHNSON OUTDOORS is a leading global innovator of outdoor recreation equipment and technologies that inspire more people to experience the awe of the great outdoors. The company designs, manufactures and markets a portfolio of winning, consumer-preferred brands across four categories : Watercraft Recreation, Fishing, Diving and Camping. Johnson Outdoors' iconic brands include : Old Town canoes and kayaks; Ocean Kayak; Carlisle paddles; Minn Kota fishing motors, batteries and anchors; Cannon downriggers; Humminbird marine electronics and charts; SCUBAPRO dive equipment; Jetboil outdoor cooking systems. Founded in 1970 by Samuel C. Johnson, the Company has delivered double-digit compound annual growth over its history, evolving from a single brand into a nearly $663 million global enterprise with around 1,300 employees across 18 countries.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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Technical Support Representative • Mankato, Minnesota, United States

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