Sr Associate Technical Support Analyst

Sr. Associate Technical Support Analyst (North Carolina Health Information Exchange)- Hybrid, Cary, North Carolina

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About the job

The Government Support and Consulting team is looking for a Sr. Associate Technical Support Analyst to provide Help Desk Support for the North Carolina Health Information Exchange (NC HIE) branded as NC HealthConnex®.  This role routinely leverages knowledge to resolve SAS customer / HIE participant issues related to 3rd party software systems utilized for the NC HealthConnex Clinical Portal, Direct Secure Messaging (DSM), NC

• Notify, general usage and reporting.

This role will also Influence software and solution usage and will directly participate in Participant outreach on behalf of SAS and the NC HIE Authority.

As a Sr. Associate Technical Support Analyst, you will :

Required Qualifications

Additional competencies, knowledge and skills

World-class benefits

Highlights include...

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information :

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more : Know Your Rights.

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