Billing Solution Architect

Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. Through our subscription economy approach, we focus on sustainable growth and transforming industries by monetizing new business models and nurturing subscriber relationships.

The Team & Role

The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team toward an optimal solution. S / he will leverage strong communication and relationship-building skills to identify requirements, craft solutions, and secure client approval.

Job Duties

Conduct requirements gathering and analysis sessions with clients.

Perform FIT / GAP analysis on business requirements.

Document gathered software requirements / user stories and review with customer for sign-off.

Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off.

Perform customer demos throughout the project lifecycle.

Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs.

Perform testing of end-to-end solutions in conjunction with the development team and customer.

Create and develop training materials and conduct end-user training for the customer.

Support the customer with regular calls to answer functional and technical questions.

This is a hybrid position based in the Bay Area or Atlanta, Georgia. You’ll be working two days per week from either our Redwood City HQ or Atlanta office.

Your Experience

5 years Order to Cash experience within a professional services or SaaS organization, ideally with at least 3 years delivering billing solutions.

Experience in at least one billing and / or CPQ product : Zuora, SAP, Salesforce, Oracle, Amdocs.

5 years of customer-facing solution delivery and / or business consulting experience.

Bachelors in Computer Science is preferred.

Strong leadership abilities to lead business discussions with customers and architect the value of our solution and best practices to implement it.

Experience with requirements gathering, use cases, business analysis, systems design and integration, UI design and implementation.

Experience delivering end-to-end solutions through the entire SDLC, from workshops to handover.

Strong teamwork and communication skills at both business and technical levels; able to collaborate to deliver results in a rapid-paced environment.

Experience managing tasks on multiple projects simultaneously.

Location & Work Arrangements

This is a hybrid position in the Bay Area or Atlanta, with 25-30% travel expected.

Our Commitment to an Inclusive Workplace

Zuora is an Equal Opportunity Employer. We do not discriminate on race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, or any other legally protected characteristics. We encourage candidates from all backgrounds to apply. If you need assistance or accommodation, please contact assistance(at)zuora.com.

#J-18808-Ljbffr