Job Description
Job Description
Description
We are looking for an Associate Program Manager with experience in business development and customer support, ready to play an integral role in building a world-class startup community and educational resource!
At OneValley, we are committed to fighting systemic inequality through democratizing and decentralizing access to resources and support networks so that together we build an innovation community with diversity, love, and action at its core. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We welcome and encourage all applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Key Responsibilities
- This cross-functional role works closely with the product managers, marketing team, and events team to build and maintain a vibrant community of founders.
- Help our product team build and grow our mentor network, our partner network, and creator network, specifically in the Non-Profit segment.
- Provide front-line customer support for our members on all aspects of the preferred provider and mentor programs, community forum and other community resources as needed.
- Maintain relationships with stakeholders in the entrepreneurial community.
- Manage, curate, and create startup learning materials for the community resources library.
Skills Knowledge and Expertise
Required
1 - 2+ years of client relationship or customer support experience in a fast-paced professional / office environment.Program management experienceHighly interested in the startup ecosystem and passionate about learning more.Strong communications skills – we move quickly and work to keep everyone informed on our progress.Exceptional critical thinking and problem-solving skills.Exceptional writing and grammatical skills.Excellent focus and attention to detail.Comfortable in a fast-paced environment.Preferred
Background in Non-Profit workPrevious startup experience a big plus, but not a requirement.Familiarity with Atlassian Confluence a plus, but not a requirement.Knowledge of the Bay Area startup environment.Works well in both team and self-directed work environments.Fits the OneValley culture (Mission-driven, Entrepreneurial, Honest, Joyful, and United).Compensation and Benefits
The successful candidate will be based in our headquarters, the stunning Innovation Center co-working space in San Mateo which offers a wide range of amenities and free drinks and snacks. (NB : We are currently operating as optional in-office, with a hybrid return to work expected in the near future).
Compensation for the role includes :
Base salary range of $60,000 - $75,000 , dependent on experience.Bonus target (performance based)Employee optionsOneValley also offers the following employee benefits :
Unlimited Vacation - We encourage all employees to take at least three weeks. Good colleagues don't let each other burn out!15 Company Holidays - We observe all federal holidays, plus three floating days for events of personal, cultural or religious importance - whether you want to use them for Eid Al Adha, Diwali, Yom Kippur, or your birthday!Employee Options - We're building something great together, and our employees deserve to share in our success.Stay Healthy Physically and Mentally - We cover 90% of your premiums for medical, vision and dental, and 80% for your dependents. We offer a Flexible Spending Account (FSA) Plan for any extra out of pocket costs. We also have an Employee Assistance Program with 24-hour free, confidential counseling and referral services for you and your family members, and our People Ops team host guided meditation sessions!Take Parental Leave - We give new parents (biological, adoptive, and foster) 12 weeks of paid time away.Save for Retirement - with our employee 401(k) PlanGrow yourself and your Career - All employees receive a personal learning and development budget in addition to standard trainings, lunch and learns, teambuilding and retreats.Space to Innovate and Ideate - As well as countless opportunities to interact with our thousands of inspiring startup members, you'll be able to participate in the internal Omnipreneurship Awards, "a space for those with innovative ideas and solutions to contribute to building a more sustainable and prosperous world."We've got you covered for anything unexpected - All employees receive basic life insurance, AD&D and Disability Insurance