Licensing Specialist - DOPL

Licensing Specialist

This Licensing Specialist position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. This position will support the Health Professions Bureau.

Example of Duties :

• Receive, review, and process applications; providing licensure information; issuing licenses and certifications; preparing and maintaining files.
• Process applications and forms including entering data from application and request forms into the licensing database, processing application funds, issuing licenses, updating individual licensee records, corresponding with applicants regarding needed information, printing and sending licenses, license verifications, certificates, researching, analyzing, and resolving complex problems in licensure processes, processing audit information and providing audit follow-up.
• Provide customer service to external customers including working with a phone and email queue throughout the day, requiring effective communication skills and the ability to manage high volumes efficiently, acting as content expert for Boards served, and responding to questions from applicants and licensees, providing technical assistance for the Division's services in person and on the phone.
• General office responsibilities including reviewing website, applications, letters and licensing database to identify errors and needed updates, monitoring email, scanning documents, and other duties as assigned.

Minimum Qualifications :

Preferred Qualifications :

Desired candidates will have the ability to :

Best Retirement Available in the Nation! We have one of the Nation's best state retirement systems that offers a lifetime benefit.

Excellent Benefits :

EEO / ADA / Veteran : The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY / TTD : 711), or email [email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations.