Service Desk Technician (Intermediate-Level)

Service Desk Technician (Intermediate-Level)

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001 : 2015, ISO 20000-1 : 2018, ISO 27001 : 2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. Must be a US Citizen and must have an active DoD Top Secret Clearance.

The Service Desk Technician (Intermediate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities :

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and escalate requests to Tier III and other teams for quick customer issue resolution.
• Work alongside network services, software systems engineering teams, and / or application development teams to restore service and correct core problems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Must be a US Citizen and must have an active DoD Top Secret Clearance. Five (5+) years of relevant experience working in an IT or Service Desk environment. IAT Level II Certification equivalent or higher per DoD 8570 / DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Must receive Microsoft 365 Certified : Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred :

Salary Range : $41,000 - $69,000. Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA / M / F / D / V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.