DISPATCHER

Job Description

Job Description

Description : Job Summary

Communicates back and forth with Drivers to assist with problem resolution while on route for commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site / location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.

Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.

Education / Experience

Certificates, Licenses, Registrations or Other Requirements

Other Knowledge, Skills or Abilities Required

Requirements :