Lead Response & Appointment Coordinator - Offline Specialist

Job Description

Job Description

Lead Response & Appointment Coordinator

Location : Fife, WA Employment Type : Full-Time Compensation : $22–$24 per hour

About the Role

We’re looking for a fast, detail-oriented Lead Response & Appointment Coordinator to support our Inside Sales operations. In this role, you’ll ensure every lead is followed up quickly, appointments are confirmed accurately, and all communication is handled with professionalism and care.

Your mission : Speed to Lead — respond, verify, and follow up with leads as quickly and accurately as possible, creating a seamless and positive experience at every touchpoint.

This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional customer experiences.

What You’ll Do 1. Lead Follow-Up & Speed to Lead

Review and manage incoming leads from Hatch and other platforms.

Prioritize immediate outreach to maximize conversions and minimize delays.

Maintain detailed records of lead interactions and outcomes.

Conduct daily outbound follow-up with professionalism and urgency.

Represent our brand with integrity and consistency.

2. Appointment Confirmation & Qualification

Confirm all appointments with clarity and professionalism.

Ensure all decision-makers (homeowners) are committed to attending scheduled appointments.

Proactively handle objections using scripts and proven frameworks.

Review call recordings to assess qualification and intent.

Verify property ownership using County Assessor databases or similar tools.

3. Communication & Coordination

Manage and respond promptly to all incoming emails and messages.

Schedule new appointments and follow up with warm leads as needed.

Maintain a high standard of responsiveness, empathy, and attention to detail.

Collaborate with internal teams to ensure seamless communication and follow-through.

What You Bring

Proven experience in lead follow-up , sales support , or appointment setting .

Excellent communication skills — both verbal and written.

Strong organization and time management abilities.

Confidence in handling objections and securing commitments.

Familiarity with CRMs, email platforms, and communication tools (e.g., Hatch).

Ability to verify property ownership through public records.

Self-motivated, detail-oriented, and highly responsive.

A true team player who values collaboration and a positive work culture.

Bonus Points

Experience using property lookup or county assessor tools.

Familiarity with reviewing call recordings for quality assurance.

Prior experience ensuring multiple decision-makers are present for sales appointments.

Roofing Industry experience, or in home sales experience.

Why Join Us

Be part of a high-impact, collaborative team where your speed and accuracy make a real difference.

Enjoy a customer-first culture that values both internal and external communication.

Thrive in a goal-driven, supportive environment with clear expectations and growth opportunities.

Help ensure high-quality, confirmed appointments that set our sales team up for success.

Ready to join a team that values accountability, communication, and growth? Apply today!