Child and Adolescent Services Case Manager

Child and Adolescent Services Case Manager

POSITION TITLE : Child and Adolescent Services Case Manager

WORKSITE LOCATION : Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY : $ 18.47 EEOC CODE : Professional FLSA STATUS : Non-Exempt

SHIFT : Fulltime; Monday thru Friday, 8 : 00am - 5 : 00pm

REPORTS TO : Team Lead, Child and Adolescent Services

LEVEL OF SUPERVISION REQUIRED : General

The mission of Gulf Bend Center (GBC) is to improve the quality of life in our community for individuals and their families by providing excellent and trusted care for wellness. GBC is committed to providing quality person-centered, trauma-informed care to individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. GBC programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

JOB PURPOSE :

Provides case management, skills training, and medication training to children / adolescents with a serious emotional disturbance. Provides services to the primary caregiver or LAR. Services will be provided in the school, community and / or clinic. Is responsible for completing assessments, treatment planning, effective coordination of appropriate community services and crisis intervention. Acts as liaison between clients / families and service providers. Requires travel within the 7 counties. Meets multiple deadlines and reporting requirements. Work is performed under the general supervision of the Team Lead, Child and Adolescent Services with considerable latitude for the exercise of discretion and independent judgment.

ESSENTIAL FUNCTIONS and DUTIES :

• 1. Completes TRR assessment and Recovery Plan in accordance with Center policy and HHSC Contract as verified by supervisory review.
• 2. Formulates a Recovery plan to identify the appropriate skill areas, frequency and duration of services to be provided in conjunction with the consumer / families and based upon the TRR assessment as verified by supervisory review.
• 3. Provides authorized services to consumers according to the treatment plan developed using independent clinical judgment to assess client need per supervisor review.
• 4. Provides ninety-five percent (95%) of psychosocial rehab services in the schools and / or consumers' natural environment per supervisor review.
• 5. Links customers and families to appropriate community resources as needed to meet their needs
• 6. Provides customers Patient and Family Education in accordance with TRR Fidelity per supervisory review.
• 7. Provides case management, skills training, and medication training in accordance with Medicaid Rule, HHSC Contract, and TRR Fidelity.
• 8. Demonstrates appropriate responsiveness to consumer needs as demonstrated by no legitimate consumer, collateral or co-worker complaints.
• 9. Submits treatment recommendations through Utilization Review based on clinical necessity per supervisor review.
• 10. Attends and participates in all required team meetings as scheduled by supervisor unless excused by supervisor.
• 11. Demonstrates efficient time management as evidenced by meeting all job expectations, including but not limited to meeting productivity requirement, completing documentation timely, and keeping trainings current.
• Submits all documentation in electronic healthcare record (EHR) within two (2) business days. This includes but is not limited to documenting case management / skills training services, telephone contacts, and all other correspondence to maintain the case records in accordance with agency and regulatory standards and requirements.
• Meets the required productivity of 80 hours of face-to-face contact each month.
• Maintains 100% completion rate on all computer-based and other required training.
• 15. Documents services collaboratively according to Medicaid Rule and HHSC Contract per supervisory review.
• 16. Completes all paperwork according to Medicaid Rule, HHSC Contract and Center Policy.
• Maintains lines of communication, when applicable, to customers to help provide quality of service.
• Meets with new intakes within 7 days to provide case management services.
• Completes Child and Adolescent Needs and Strengths (CANS) Assessment at least two weeks before expiration to meet contract measurement.
• Updates all consent forms with customer / LAR before expiration.
• Avoids expiration of diagnosis of all assigned customers to circumvent lapses in service.
• Meets regularly with the immediate supervisor as a means of enhancing professional growth, reviewing and processing the provision of case management services, and dealing with appropriate administrative issues.
• Performs other duties as assigned by supervisor which are consistent with the position and in compliance with agency policies and procedures.
• Helps other team members to promote a supportive, constructive, and solution-focused environment.
• 25. Follows fleet policy including pre- and post- inspections. Reports all fleet problems directly to supervisor within 24 hours of identifying the problem.
• Maintains regular and reliable attendance.
• Complies with telework / remote agreement.
• Uses the trauma informed approach when providing services and working with others.
• Understands the Three E's of trauma-informed care.
• Understands the Four R's of trauma-informed care.
• Understands the six key principles of trauma-informed care.

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY :

General Competencies :

Trauma-informed :

A trauma-informed approach to care "realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization." The six key principles of a trauma-informed approach include : safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues (Substance Abuse and Mental Health Services Administration [2014]).

EQUIPMENT, TOOLS AND MATERIALS

EDUCATION AND EXPERIENCE REQUIRED :

Required : A bachelor's degree from an accredited college or university with a major in social, behavioral or human services or is a registered nurse. (Social, behavioral, and human services are : psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education.)

Preferred : At least six months experience in providing mental health services to adults, children and adolescents.

DEGREE AND / OR CERTIFICATION REQUIRED :

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST : Check all abilities required to perform the essential and marginal tasks of this job.

Walking Operating office equipment

Standing Operating motor vehicle

Light lifting, under 15 lbs Sitting

Ability to see Identify colors

Twisting Light carrying, under 15 lbs

Hearing (with aid) Ability to write

Climbing stairs Ability to count

Ability to read Simple grasping

Ability to tell time

Check all work site and environmental conditions that apply to this job.

Travel by car 50% of time Outside

Inside Excessive heat

Excessive humidity Slippery / uneven walking surfaces

Working closely with others Working alone

CRED / PRIV REQUIRED : Yes DRIVING REQUIRED : Yes

INTERPERSONAL RELATIONSHIPS :

OTHER REQUIREMENTS OR CONDITIONS :

AAP / EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.