Infrastructure & Cloud Engineering Manager

Job Title: Manager, Infrastructure & Cloud Engineering
Reports to: Sr. Director of Technology Operations & Information Security Officer
FLSA: Exempt
EEO: Professional
Manages others: Yes
Location: Hybrid
Department: Technology Operations
ADP Job Code: 310-20

General Job Description

The Manager, Infrastructure & Cloud Engineering leads WPS's cloud, on-prem, and hybrid infrastructure environment with responsibility for reliability, scalability, security, and operational excellence. This role manages the DevOps Engineer and Systems Engineer, provides hands-on technical leadership in AWS, automation, CI/CD, monitoring, and disaster recovery, and ensures the performance and modernization of WPS's technology platforms.

The ideal candidate brings strong technical depth in cloud and DevOps engineering, proven leadership capabilities, and the ability to drive continuous improvement across infrastructure operations.

Essential Responsibilities

Infrastructure Leadership

• Lead, mentor, and develop the Infrastructure and DevOps teams.
• Oversee AWS environments, cloud architecture, and resource optimization.
• Manage hybrid infrastructure, including on-prem servers, M365, identity services, networking, and storage.
• Own the operational reliability of WPS systems, including uptime, incident response for infrastructure issues, patching execution, and system performance.
• Own the technical execution of disaster recovery readiness, including backups, runbooks, recovery procedures, and high-availability planning, in alignment with DR governance led by the Information Security & Compliance team.
• Establish and maintain monitoring, alerting, and performance management standards.
• Drive cloud and infrastructure cost optimization through resource right-sizing, usage analysis, and automation.

DevOps & Automation

• Provide technical leadership to the DevOps engineer and guide pipeline stability, automation, and deployment efficiency.
• Oversee CI/CD tooling, Infrastructure-as-Code practices, and cloud deployment automation.
• Improve operational efficiency through automated workflows, logging, observability, and proactive system health management.

Security Partnership

• Implement secure baseline configurations and perform security-driven configuration changes in collaboration with the Security & Compliance team, including support for remediation efforts.
• Support vulnerability remediation, system hardening, patching strategy, and IAM improvements.
• Ensure infrastructure meets security requirements for SOC 2, HIPAA, GDPR, CCPA, and customer contractual obligations.
• Implement network and firewall configuration changes based on security requirements defined by the Information Security & Compliance team.

Operational Ownership

• Oversee vendor relationships, including cloud providers, hardware/software vendors, licensing, and managed service providers to ensure cost-effective and reliable operations.
• Conduct capacity planning and ensure systems scale with business needs.
• Develop and document processes, runbooks, and operational standards.
• Provide leadership during infrastructure incidents, including after-hours escalation support as needed.

Position Requirements (Skills, Knowledge, Abilities)

• Bachelor's degree in Information Systems, Computer Science, or related field preferred.
• 5+years' experience in cloud/infrastructure engineering with strong AWS proficiency.
• 2+years' experience in team leadership or people management.
• Hands-on experience with DevOps tooling, CI/CD systems, Infrastructure-as-Code, and automation frameworks.
• Solid understanding of networking fundamentals, firewalls, VPCs, VPNs, DNS, and load balancing.
• Experience maintaining secure, compliant systems aligned with SOC 2, HIPAA, or similar frameworks.
• Excellent communication and collaboration skills with ability to work across teams.
• Strong analytical and troubleshooting skills with a focus on continuous improvement.

Physical Requirements

The physical demands described here are representative of those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Must be able to speak and write clearly in order to communicate with employees and vendors.
• Manual dexterity is required for operating standard office equipment.
• The employee is regularly required to sit for prolonged periods and work at a computer.
• Specific vision abilities required include close vision and the ability to focus on detailed digital information.
• Regular, reliable attendance is required.

WPS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.
We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision

At this time, WPS is unable to provide visa sponsorship.
We use E-Verify and submit information from each new employee's Form I-9 to confirm work authorization