Hearing Instrument Specialist

Job Description

Complete Hearing & Balance , with locations in Olympia, Lacey, and Chehalis, is the South Sound’s only full-scope hearing healthcare clinic. Their mission is to help patients achieve their communication and life goals through thorough evaluations, individualized treatment, and best practice standards.

Position Overview

Complete Hearing & Balance is seeking a Hearing Instrument Specialist (HIS) to join their growing team and provide outstanding hearing healthcare services.

This role offers a balanced work-life schedule, with a four-day workweek. The HIS will focus on hearing evaluations, hearing aid fittings and programming, patient counseling, and ongoing hearing aid management—ensuring patients receive comprehensive and personalized care.

This position is primarily based in Olympia, with occasional rotation to Lacey and Yelm offices as needed.

Key Responsibilities

• Conduct hearing evaluations and needs assessments
• Fit, program, and dispense hearing aids using evidence-based best practices (including real-ear measurement / verification)
• Provide patient counseling, education, and follow-up care to ensure optimal outcomes
• Manage hearing aid repairs, adjustments, and troubleshooting
• Maintain accurate documentation of patient interactions and treatment plans
• Collaborate with the audiology and support staff team to deliver seamless patient care

Requirements

Benefits