ITSM Platform Administrator - TSS

ITSM Platform Administrator

Guaynabo, PR

ABOUT US

At Triple S, we are committed to provide meaningful job experiences for Valuable People (Gente Valiosa). We encourage an environment of very high ethical standards, always excelling in service, collaboration among the company, agility to deliver timely, and embracing accountability for results.

When you join Triple S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

Let's build healthier communities together, join now!

ABOUT THE ROLE

Manage and maintain our ServiceNow platform, ensuring seamless IT operations and service delivery. Works closely with customers to understand requirements, design and configure solutions, and provide expert support for ServiceNow modules, integrations, and upgrades. Require strong technical knowledge of network and server hardware, as well as experience with reporting, data schema, and ITIL processes. This role requires excellent problem-solving skills, attention to detail, and the ability to stay up-to-date with the latest ServiceNow platform releases and industry trends.

WHAT YOU'LL DO

• Understanding of ServiceNow modules, license management, opening ServiceNow support tickets, escalating performance issues / outages to ServiceNow support, and / or corresponding with ServiceNow support resources.
• Work with the customer to understand requirements.
• Document designs and configurations.
• Estimate work effort for design and configurations.
• Work with integrations.
• Understanding of ServiceNow data schema.
• Coordinate with ServiceNow for upgrades & patching activities.
• Stay updated with ServiceNow platform releases, features, and industry trends, and assess their impact on existing solutions and processes.
• Identify opportunities for innovation and optimization of ServiceNow solutions to drive continuous improvement in IT operations and service delivery.
• Ensure compliance with ITIL processes and internal support standards.
• Ensure data integrity and confidentiality.

WHAT YOU'LL BRING

BS or BA in computer systems, with at least three (3) years of experience. Or 3 to 5+ years of hands-on experience in ITSM platforms.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a drug-free workplace and are an Employer with E-Verify to verify the eligibility of employment of all new employees.

We encourage Veterans and Disabled to Apply.

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